MSL Assistance Products
Help when things go wrong
MSL Home Assist
Professional help with household emergencies.
MSL Home Assist provides 24-7, 365 days a year help for policyholders who experience a domestic emergency such as boiler or plumbing failure. There are no bills or excess to pay - we sort out the finances.
MSL Home Assist cover includes
- An emergency hotline
- Unlimited claims
- Up to £500 (inc VAT), call-out, labour, parts and materials
- Up to £100 (inc VAT) toward overnight accommodation and/or transport to the accommodation for any property covered
MSL ID Theft
Help for people if they have (or believe they have) become a victim of identity theft. Apart from the obvious financial costs associated with identity theft, businesses and individuals spend large amounts of wasted time trying to resolve the many issues identity theft can cause.
MSL ID Theft cover includes
- Personal support and guidance
- An understanding and sympathetic approach
- Practical help and guidance
- Assistance in obtaining credit reports
- Help with creating a personal action plan and documents Assistance in obtaining credit reports
Losing your keys, or having them stolen, is frustrating and upsetting, but as an MSL Keycare member, customers can relax in the knowledge that should this happen, they are only one phone call away from help.
MSL Keycare cover includes
- Replacement locks, keys and locksmith charges up to £1,500
- Locksmith call-out charges where keys are locked inside a vehicle or premises up to £50
- Cost of public transport or reasonable taxi fares when stranded
- Cost of reprogramming immobilisers and alarms
Replacement Vehicle Policy
Helping customers who need a replacement vehicle.
MSL Replacement Vehicle cover includes
- A replacement vehicle policy from MSL provides customers with a replacement vehicle if theirs is stolen or has been written off
- Cover offers a 14-day replacement vehicle on a comparable basis
MSL Keycare is provided by Keycare Limited
MSL Home Assist is provided in partnership with Home 3 Assistance Limited.