A team of External Business Development Managers across Britain provide local knowledge and experience to our broker clients. In addition, each of our broker clients receive a dedicated Internal Account Manager along with a dedicated Account Administrator who, based at our HQ in Cheshire, are on hand to answer all your day-to-day queries and resolve any issues that you as our client may have.

When it comes to the moment of truth in insurance – the claims customer journey – we recognise that communication is one important element in delighting your clients. That’s why we have launched MSL Connect to enable brokers to access on-line systems to view the progress of claims in real time. Powered by a market-leading system MSL Connect also allows brokers to obtain competitive quotes for clients and purchase cover online.