Credit Hire

Proactive Protection for Clients.

Effective & Responsive Intervention

Credit hire is the area of claims that carries the greatest threat of spiralling costs and responsive intervention is the most effective tool to mitigate these claims. MSL proactively use the experience gained through operating our own credit hire business to better defend cases on behalf of our clients.

Our Strategies

A ‘one size fits all’ approach will not achieve the best results in this sector, however, our agility and tactics based on extensive market knowledge can bring about significant financial savings.

Our credit hire handlers will utilise their technical expertise, negotiation skills and pragmatism to control costs.

Should the opportunity to intervene have passed, steps will be taken to proactively protect our client’s position. Our highly trained team closely monitor each and every claim, maintain effective communication with the appropriate parties and tightly manage their cases in order to reach the most favourable outcomes.

MSL maintains a watchful eye on the credit hire landscape and continually develops appropriate strategies for dealing with the numerous arguments that are presented and the various strategies of credit hire organisations in the marketplace.

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Efficient and helpful

“Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.”

February 27, 2020

Everything was handled in a professional way

“They dealt with my problem very quickly and I felt that they honestly were on my side.”

February 27, 2020

Fast, efficient and ‘human’ service

“Prompt call answering. I was guided easily through the process by the handler. Although there is, of course, a degree of scripted monologue, Sanara checked my understanding and ensured I had all the information before ending the call. I also received a confirmation email as promised. very supportive after an accident that had left me shaken. Thank you”

February 23, 2020

Danielle was extremely helpful, knowledgeable and patient with me during my claim. She answered all my questions thoroughly no matter how small (or indeed daft) they were. She followed as promised with emails and continued to answer my questions via email. She is a credit to your company.”

February 20, 2020

Great service as always

“Quick and simple. MSL took all the work on and stopped me from worrying”

February 19, 2020

Professional, friendly empathetic service. Thank you.

“Christine took my call and was fantastic. She explained the process, was clear, precise and empathetic. As someone who hasn’t made a claim before this was quite a daunting prospect, but Christine gave reassurance with her professionalism.”

February 14, 2020

Great people to help you through the process

“Really pleased the way they help you when dealing with your claim. The process was explained clearly throughout. Very happy customer!!”

February 13, 2020

Professional and friendly

“In a stressful situation MSL made things easy to handle and took care of everything! Got me on the road again within the hour.”

February 08, 2020

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