MSL recognises that Personal Injury (PI) claims costs are very often the single largest head of claim and has dedicated handlers for the both Ministry of Justice Claims Portal cases and those claims presented outside the portal.
Each claim type requires differing skills and expertise to ensure that outcomes are optimised.
Like many other aspects of claims, intervention is the primary mechanism for mitigating spend, but where that isn’t possible, our claims teams work proactively and pragmatically to establish liability and thereafter to reach settlement at the right level. Cases are retained within the portal where this is the most suitable approach and costs are closely controlled within it.
MSL’s claims handlers utilise tried and tested tools to reach correct and consistent outcomes on PI claims and we constantly monitor performance to ensure that savings are maximised.
We have the agility to adjust our strategies to suit the differing tactics and handling deployed by claimant lawyers, delivering improved results all round.
For non-portal claims, our proactive handlers closely and effectively manage each case utilising workflow tools to avoid unnecessary and expensive litigation, minimise Third Party costs and reach the best possible settlements.
“Excellent service”
Made it easy for me and left me to concentrate on my work.
September 3, 2019
Prompt, clear questioning and advice from a lady called Jorja.
September 3, 2019
First class service
August 21, 2019
Christine was very helpful and efficient. The whole process has been very simple so far.
August 21, 2019
“Helpful and willing to answer any questions you may have”
Brilliant Service
August 16, 2019
“MSL is great, staff over the phone are very patient”
I strongly recommend MSL
August 14, 2019
“Tended to all my needs and answered questions, told me what’s happening”
I would recommend them to friends and family
August 10, 2019
Effortless from a customer point of view. Pleasant, helpful management of the claim.
August 9, 2019
