MSL recognises that Personal Injury (PI) claims costs are very often the single largest head of claim and has dedicated handlers for the both Ministry of Justice Claims Portal cases and those claims presented outside the portal.
Each claim type requires differing skills and expertise to ensure that outcomes are optimised.
Like many other aspects of claims, intervention is the primary mechanism for mitigating spend, but where that isn’t possible, our claims teams work proactively and pragmatically to establish liability and thereafter to reach settlement at the right level. Cases are retained within the portal where this is the most suitable approach and costs are closely controlled within it.
MSL’s claims handlers utilise tried and tested tools to reach correct and consistent outcomes on PI claims and we constantly monitor performance to ensure that savings are maximised.
We have the agility to adjust our strategies to suit the differing tactics and handling deployed by claimant lawyers, delivering improved results all round.
For non-portal claims, our proactive handlers closely and effectively manage each case utilising workflow tools to avoid unnecessary and expensive litigation, minimise Third Party costs and reach the best possible settlements.
Efficient and helpful
“Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.”
February 27, 2020
Everything was handled in a professional way
“They dealt with my problem very quickly and I felt that they honestly were on my side.”
February 27, 2020
Fast, efficient and ‘human’ service
“Prompt call answering. I was guided easily through the process by the handler. Although there is, of course, a degree of scripted monologue, Sanara checked my understanding and ensured I had all the information before ending the call. I also received a confirmation email as promised. very supportive after an accident that had left me shaken. Thank you”
February 23, 2020
Danielle was extremely helpful, knowledgeable and patient with me during my claim. She answered all my questions thoroughly no matter how small (or indeed daft) they were. She followed as promised with emails and continued to answer my questions via email. She is a credit to your company.”
February 20, 2020
Great service as always
“Quick and simple. MSL took all the work on and stopped me from worrying”
February 19, 2020
Professional, friendly empathetic service. Thank you.
“Christine took my call and was fantastic. She explained the process, was clear, precise and empathetic. As someone who hasn’t made a claim before this was quite a daunting prospect, but Christine gave reassurance with her professionalism.”
February 14, 2020
Great people to help you through the process
“Really pleased the way they help you when dealing with your claim. The process was explained clearly throughout. Very happy customer!!”
February 13, 2020
Professional and friendly
“In a stressful situation MSL made things easy to handle and took care of everything! Got me on the road again within the hour.”
February 08, 2020
