MSL recognises that Personal Injury (PI) claims costs are very often the single largest head of claim and has dedicated handlers for the both Ministry of Justice Claims Portal cases and those claims presented outside the portal.
Each claim type requires differing skills and expertise to ensure that outcomes are optimised.
Like many other aspects of claims, intervention is the primary mechanism for mitigating spend, but where that isn’t possible, our claims teams work proactively and pragmatically to establish liability and thereafter to reach settlement at the right level. Cases are retained within the portal where this is the most suitable approach and costs are closely controlled within it.
MSL’s claims handlers utilise tried and tested tools to reach correct and consistent outcomes on PI claims and we constantly monitor performance to ensure that savings are maximised.
We have the agility to adjust our strategies to suit the differing tactics and handling deployed by claimant lawyers, delivering improved results all round.
For non-portal claims, our proactive handlers closely and effectively manage each case utilising workflow tools to avoid unnecessary and expensive litigation, minimise Third Party costs and reach the best possible settlements.