Personal Injury

Proactive Solutions to Control Claims Costs.

Tailored Skills & Expertise

MSL recognises that Personal Injury (PI) claims costs are very often the single largest head of claim and has dedicated handlers for the both Ministry of Justice Claims Portal cases and those claims presented outside the portal.

Each claim type requires differing skills and expertise to ensure that outcomes are optimised.

Maximising Performance

Like many other aspects of claims, intervention is the primary mechanism for mitigating spend, but where that isn’t possible, our claims teams work proactively and pragmatically to establish liability and thereafter to reach settlement at the right level. Cases are retained within the portal where this is the most suitable approach and costs are closely controlled within it.

Experience & Agility

MSL’s claims handlers utilise tried and tested tools to reach correct and consistent outcomes on PI claims and we constantly monitor performance to ensure that savings are maximised.

We have the agility to adjust our strategies to suit the differing tactics and handling deployed by claimant lawyers, delivering improved results all round.

For non-portal claims, our proactive handlers closely and effectively manage each case utilising workflow tools to avoid unnecessary and expensive litigation, minimise Third Party costs and reach the best possible settlements.

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“Stress free solution to a stressful situation”

I have had to use MSL a few times now and every time I have been impressed with the speed of response and how quick you seem to be able to deal with a stressful situation. Keep up the good work!

December 19, 2019

“Straight forward”

Morgan introduced herself and explained the company’s policies etc. and politely asked me for my relevant details. As I did not have all details such as insurance company name, she assured me that she was able to get them via Watkin Davies. All in all made me feel comfortable answering the questions.

December 10, 2019

“Hassle free service”

Replacement car delivered next working day. Excellent customer care. Thank you.

December 07, 2019

“MSL make a difficult situation a lot easier!”

I will make sure I have MSL included every time I take out a new policy.

December 06, 2019

Reported my non fault accident. Courtesy car sorted within 20 minutes. Lewis was very helpful.

December 05, 2019

“Very positive, helpful and fast response”

An assessment was completed on the same evening as the accident and claim.

December 03, 2019

“Fast and efficient service!”

Very efficient in navigating me through the minefield of details that needed to be addressed. My call handler, Lewis, acted quickly, getting my replacement driving school car organised. He has responded very quickly and efficiently to all of my needs and questions. Well done!

November 28, 2019

“Prompt, efficient, friendly”

Yes, I would recommend them. My call was answered promptly and in a friendly and professional manner by Danielle. I received the confirmation emails and Bodyshop contact information very quickly. I was also given advice which I found very useful.

November 17, 2019

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