MSL recognises that Personal Injury (PI) claims costs are very often the single largest head of claim and has dedicated handlers for the both Ministry of Justice Claims Portal cases and those claims presented outside the portal.
Each claim type requires differing skills and expertise to ensure that outcomes are optimised.
Like many other aspects of claims, intervention is the primary mechanism for mitigating spend, but where that isn’t possible, our claims teams work proactively and pragmatically to establish liability and thereafter to reach settlement at the right level. Cases are retained within the portal where this is the most suitable approach and costs are closely controlled within it.
MSL’s claims handlers utilise tried and tested tools to reach correct and consistent outcomes on PI claims and we constantly monitor performance to ensure that savings are maximised.
We have the agility to adjust our strategies to suit the differing tactics and handling deployed by claimant lawyers, delivering improved results all round.
For non-portal claims, our proactive handlers closely and effectively manage each case utilising workflow tools to avoid unnecessary and expensive litigation, minimise Third Party costs and reach the best possible settlements.
“Easy peasy!”
This is the second time I’ve had to use MSL in a short space of time and again I found the process smooth and detailed. I always get the impression your call handlers actually care and that nothing is a problem which is always reassuring when you’ve had a car accident.
September 30, 2019
“Excellent professional service”
Excellent service from Adam who was my appointed handler. Talked me through the process and took time to explain what was required and going to happen. Kept me informed constantly. Very happy with Adam’s service and customer care.
October 9, 2019
‘Smooth, efficient operators’
Good communicators, handled everything quickly and efficiently, took care of everything in a calm professional manner
November 13, 2019
“Excellent service”
Made it easy for me and left me to concentrate on my work.
September 3, 2019
Prompt, clear questioning and advice from a lady called Jorja.
September 3, 2019
First class service
August 21, 2019
Christine was very helpful and efficient. The whole process has been very simple so far.
August 21, 2019
“Helpful and willing to answer any questions you may have”
Brilliant Service
August 16, 2019
