We bring over 30 years’ experience of motor claims to our managed repair service which allows you to reap the benefits.

Our professional, high quality, efficient and ethical approach applies regardless of vehicle type. And because we’re able to fully integrate this service you can also benefit from the full spectrum of replacement vehicle services.

A nationwide network of repairers

From dents to write offs, motorcycle through to HGV our network of approved repairers cover the whole of the UK. As well as offering the security of being carried out to industry standards including BS 10125, we also provide:

  • Mobile / one day repairs
  • Work guarantee for 5 years or lifetime of ownership
  • Flexible delivery / collection to accommodate your customer’s requirements
  • TP intervention
  • Total loss & salvage facility

Business planning

You can opt for using this service on a credit or paid basis on pre agreed labour rates with advantageous parts & paint discounts. We can offer flexible invoicing terms that suit your business needs along with Management Information tailored to your requirements so you can analyse at a granular level or look at the bigger picture.

Service Level Agreements

Utilising our award-winning in-house claims team and strictly audited external partners, we’re able to deliver excellent customer care and service levels.

  • Our network aims to contact your client within 1 hour of receiving instruction
  • Any occasional delays are reported immediately
  • Signed satisfaction notes are submitted with invoices
  • We provide market leading key-to-key times

In addition, claims can be reported 365, 24/7 via our claims helpline or through Connect, our exclusive online portal, where you can also track the progress of current claims.

Peace of mind

MSL vehicle inspectors are fully trained; we also use BCA inspections and accredited independent engineers, which in conjunction with our work guarantees, provide you and your clients with peace of mind.

If you want to know more about our Managed Repair Service, or any other of MSL’s products or services, please contact Ben Clarke on 07831 507 942.

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