With motor claims expertise spanning over 30 years, MSL provides an inclusive claims handling service offering your clients a dedicated assistance and claims service featuring:

A nationwide network of repairers

From dents to write offs, our network of approved repairers cover the whole of the UK meaning your clients are never far from a quality Bodyshop.

Replacement vehicle

We aim to provide a suitable replacement vehicle for the duration of repairs, whether it’s a fault hire or credit hire, depending on the level of cover. Wherever possible, MSL will provide a standard replacement within three working hours of your clients’ vehicle being off the road or 24 hours for non standard.

Uninsured loss recovery

We help to recover client losses following a non-fault accident including policy excess, loss of earnings, loss of use and more.

Medical and rehabilitation

Our dedicated medical and rehabilitation team provide a restorative service to clients injured as a result of a non-fault accident, from physiotherapy to arrangement of a specialist personal injury solicitor.

Third party intervention

We provide third party capture to help keep losses to a minimum.

A complete service removing unnecessary stress from the claims process 

Claims can be reported via our 365, 24/7 claims helpline or through Connect, our exclusive online portal, where you can also track the progress of current claims.

To provide excellent personalised service, we offer white labelling options, strict service level agreements and maximum service efficiencies for the benefit of all parties.

Utilising market leading software, Proclaim, and working in conjunction with our specialist personal injury department, each customer receives a dedicated claims handler to guide them through the claims process from start to finish, offering a level of customer service that MSL prides itself on.

We are specialists in complex claims including niche markets such as driving instructors and apply the same high-level approach to all claims ensuring maximum customer satisfaction.

Claims can be reported 24 hours a day, 365 days a year via our exclusive online broker portal, Connect, where you can also track the progress of a current claim.

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