While many try and tie it down to one thing, we at MSL don’t believe it’s that simple.

FNOL, underwriting, uninsured loss recovery

Yes, it would save everyone time and money if all companies just wanted a better bottom line, faster response times for their customers or a wide range of products, but the truth is that they actually want all these things and a lot more.

Mixed Bag

We asked some of our insurers, brokers and intermediaries to tell us the things that they really want. They said (in no particular order):

  • FNOL 365, 24/7 with great service levels and low complaints
  • Bespoke in-house underwriting
  • Uninsured loss recovery
  • Replacement vehicle
  • Nationwide repair network
  • Detailed MI
  • Ancillary products

When you look at all those things it’s easy to see that it’s a fairly mixed bag of requirements, but how do you find a company that ticks all those boxes and more?

We have the answer…

For over 30 years we have been tailoring our approach to ensure that we are able to provide a first-class product offering and level of service that is built specifically for the customers of our clients.

For the providers of insurance products and services to the general public, we deliver a wide and far reaching level of products from legal expenses insurance to replacement vehicle and various ancillary products to satisfy your clients’ requirements. And what’s more, thanks to our in-house underwriting capabilities we can tailor cover or create product/service bundles to your specifications.

When your clients get in touch to claim, they’re often in a state of distress. We provide an award-winning level of service that reflects the customer care and quality standards you demand your clients receive.

We know you need quality, bespoke data to enable you to drill down to specific data or for a snapshot of the bigger picture which is why when we start working with you, we spend time understanding your needs from the outset.

You can access our online product portal 24 hours a day, 365 days a year, for important documents, online claims reporting and tracking, so you need never be lost for information when that important call comes through.

To find out more or to discuss how we can work together, please visit msl.co.uk, call Ben Clarke on 07831 507 942 or email ben.clarke@msl.co.uk.

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