Customer & Colleagues

MSL is a people business from top to bottom – we put clients and customers front and centre of everything we do. We have a can do attitude and as can be seen from our Feefo results, we go the extra mile to delight rather than just satisfy our customers. Our Customer First team looks for continuous improvement in all our interactions and ensures we’re always improving.

Colleagues are crucial to the success of the business and everyone at MSL has a voice and an ability to shape future direction.

We hold regular colleague forums and run an annual engagement survey to enable everyone to have their say and then act upon feasible suggestions.

Our training and development plans ensure the team has the right skills and expertise to carry out their roles with confidence. MSL is also a fun place to work with our Social Committee, made up of members from each of our teams, working hard to deliver interesting and exciting activities and events for all colleagues.

Our Mission

We’ll go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading claims services, legal expenses insurance and assistance insurance.

Our Vision

Through innovative products and fantastic service, we’ll drive away stress and instil confidence in our customers.

Drive

We are determined, honest, and relentless in helping our customers and each other.

Further

We will go further to provide the very best service. And by doing this we will further ourselves.

Drive Further

MSL is part of Drive Further which also includes Dualdrive, Financial & Legal Insurance and Supportis.

Drive Further is a family owned collective, built upon the strong foundation left by David Garner, who initially rented out his own Renault 5 to found the business in 1984. Now owned by his son, Nick Garner, the companies provide a wide range of services to Brokers, Intermediaries, SMEs, Insurers, Solicitors and their customers.

A Team of Experts Within Their Fields

A management team experienced in all aspects of
claims handling and legal expenses insurance.

Meet the Team

“The decision to switch to MSL was an easy decision for a variety of reasons, we were impressed with the team who were very responsive to our customers’ needs with a clear focus on customer service and attention to detail.

Since our switch to MSL the staff have provided a helpful and efficient service for our customers at what can be a distressing time. Of particular note is their 24 hour, UK based call centre, where clients can discuss their issue with informative, knowledgeable and friendly staff, whose priority is to keep our clients mobile, ensuring their business disruptions are kept to a minimum.

We would have no hesitation in recommending their service to others.”

Gina Dixon, Managing Director, Watkin Davies Insurance Consultants Ltd.

Join Our Team of Award Winners

MSL offers flexible working in a focused, fun and family oriented environment.

Latest Opportunities

Claims Manager

Due to continued growth, we are currently looking for an experienced Claims Manager to join our team based at Lakeside, Cheadle Royal Business Park. Offering an attractive salary up to £45k, dependent on experience, this is a fantastic chance to …

Find out more

Latest Opportunities

Claims Handler

We are currently looking for an experienced Claims Handler to join our team. Offering an attractive salary up to £26k dependent on experience, this is a fantastic chance to develop your career and work with a business dedicated to offering …

Find out more

Thousands of Happy Customers

View All Reviews

Efficient and helpful

“Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.”

February 27, 2020

Everything was handled in a professional way

“They dealt with my problem very quickly and I felt that they honestly were on my side.”

February 27, 2020

Fast, efficient and ‘human’ service

“Prompt call answering. I was guided easily through the process by the handler. Although there is, of course, a degree of scripted monologue, Sanara checked my understanding and ensured I had all the information before ending the call. I also received a confirmation email as promised. very supportive after an accident that had left me shaken. Thank you”

February 23, 2020

Danielle was extremely helpful, knowledgeable and patient with me during my claim. She answered all my questions thoroughly no matter how small (or indeed daft) they were. She followed as promised with emails and continued to answer my questions via email. She is a credit to your company.”

February 20, 2020

Great service as always

“Quick and simple. MSL took all the work on and stopped me from worrying”

February 19, 2020

Professional, friendly empathetic service. Thank you.

“Christine took my call and was fantastic. She explained the process, was clear, precise and empathetic. As someone who hasn’t made a claim before this was quite a daunting prospect, but Christine gave reassurance with her professionalism.”

February 14, 2020

Great people to help you through the process

“Really pleased the way they help you when dealing with your claim. The process was explained clearly throughout. Very happy customer!!”

February 13, 2020

Professional and friendly

“In a stressful situation MSL made things easy to handle and took care of everything! Got me on the road again within the hour.”

February 08, 2020

Established in 1988 with over 30 years’ experience

Who We Are & Who We Work With

Customer & Colleagues

Our Mission

We’ll go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading claims services, legal expenses insurance and assistance insurance.

Our Vision

Drive

Further

Drive Further

A Team of Experts Within Their Fields

A management team experienced in all aspects of
claims handling and legal expenses insurance.

“The decision to switch to MSL was an easy decision for a variety of reasons, we were impressed with the team who were very responsive to our customers’ needs with a clear focus on customer service and attention to detail.

We would have no hesitation in recommending their service to others.”

Join Our Team of Award Winners

Claims Manager

Claims Handler

Thousands of Happy Customers

News

Customer & Colleagues

Our Mission

We’ll go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading claims services, legal expenses insurance and assistance insurance.

Our Vision

Drive

Further

Drive Further

A Team of Experts Within Their Fields

A management team experienced in all aspects of claims handling and legal expenses insurance.

“The decision to switch to MSL was an easy decision for a variety of reasons, we were impressed with the team who were very responsive to our customers’ needs with a clear focus on customer service and attention to detail.

We would have no hesitation in recommending their service to others.”

Join Our Team of Award Winners

Claims Manager

Claims Handler

Thousands of Happy Customers

News

A management team experienced in all aspects of
claims handling and legal expenses insurance.