Established in 1988 with over 30 years’ experience

Who We Are & Who We Work With

MSL is an award-winning claims business, offering claims handling services, legal expenses insurance and assistance insurances to MGAs, Insurers, Brokers & Self-Insured businesses.

Customer & Colleagues

MSL is a people business from top to bottom – we put clients and customers front and centre of everything we do. We have a can do attitude and as can be seen from our Feefo results, we go the extra mile to delight rather than just satisfy our customers. Our Customer First team looks for continuous improvement in all our interactions and ensures we’re always improving.

Colleagues are crucial to the success of the business and everyone at MSL has a voice and an ability to shape future direction.

We hold regular colleague forums and run an annual engagement survey to enable everyone to have their say and then act upon feasible suggestions.

Our training and development plans ensure the team has the right skills and expertise to carry out their roles with confidence. MSL is also a fun place to work with our Social Committee, made up of members from each of our teams, working hard to deliver interesting and exciting activities and events for all colleagues.

Our Mission

We’ll go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading claims services, legal expenses insurance and assistance insurance.

Our Vision

Through innovative products and fantastic service, we’ll drive away stress and instil confidence in our customers.

Drive

We are determined, honest, and relentless in helping our customers and each other.

Further

We will go further to provide the very best service. And by doing this we will further ourselves.

Drive Further

MSL is part of Drive Further which also includes Dualdrive, Financial & Legal Insurance and Supportis.

Drive Further is a family owned collective, built upon the strong foundation left by David Garner, who initially rented out his own Renault 5 to found the business in 1984. Now owned by his son, Nick Garner, the companies provide a wide range of services to Brokers, Intermediaries, SMEs, Insurers, Solicitors and their customers.

A Team of Experts Within Their Fields

A management team experienced in all aspects of
claims handling and legal expenses insurance.

Meet the Team

Join Our Team of Award Winners

MSL offers flexible working in a focused, fun and family oriented environment.

Latest Opportunities

There are currently no vacancies but if you would like to be considered for future roles, please send your CV and a covering letter to hrsupport@msl.co.uk.

You can view our Recruitment Privacy Notice here.

Thousands of Happy Customers

“Stress free solution to a stressful situation”

I have had to use MSL a few times now and every time I have been impressed with the speed of response and how quick you seem to be able to deal with a stressful situation. Keep up the good work!

December 19, 2019

“Straight forward”

Morgan introduced herself and explained the company’s policies etc. and politely asked me for my relevant details. As I did not have all details such as insurance company name, she assured me that she was able to get them via Watkin Davies. All in all made me feel comfortable answering the questions.

December 10, 2019

“Hassle free service”

Replacement car delivered next working day. Excellent customer care. Thank you.

December 07, 2019

“MSL make a difficult situation a lot easier!”

I will make sure I have MSL included every time I take out a new policy.

December 06, 2019

Reported my non fault accident. Courtesy car sorted within 20 minutes. Lewis was very helpful.

December 05, 2019

“Very positive, helpful and fast response”

An assessment was completed on the same evening as the accident and claim.

December 03, 2019

“Fast and efficient service!”

Very efficient in navigating me through the minefield of details that needed to be addressed. My call handler, Lewis, acted quickly, getting my replacement driving school car organised. He has responded very quickly and efficiently to all of my needs and questions. Well done!

November 28, 2019

“Prompt, efficient, friendly”

Yes, I would recommend them. My call was answered promptly and in a friendly and professional manner by Danielle. I received the confirmation emails and Bodyshop contact information very quickly. I was also given advice which I found very useful.

November 17, 2019

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