Established in 1988 with over 30 years’ experience

Who We Are & Who We Work With

MSL is an award-winning claims business, offering claims handling services, legal expenses insurance and assistance insurances to MGAs, Insurers, Brokers & Self-Insured businesses.

Customer & Colleagues

MSL is a people business from top to bottom – we put clients and customers front and centre of everything we do. We have a can do attitude and as can be seen from our Feefo results, we go the extra mile to delight rather than just satisfy our customers. Our Customer First team looks for continuous improvement in all our interactions and ensures we’re always improving.

Colleagues are crucial to the success of the business and everyone at MSL has a voice and an ability to shape future direction.

We hold regular colleague forums and run an annual engagement survey to enable everyone to have their say and then act upon feasible suggestions.

Our training and development plans ensure the team has the right skills and expertise to carry out their roles with confidence. MSL is also a fun place to work with our Social Committee, made up of members from each of our teams, working hard to deliver interesting and exciting activities and events for all colleagues.

Our Mission

We’ll go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading claims services, legal expenses insurance and assistance insurance.

Our Vision

Through innovative products and fantastic service, we’ll drive away stress and instil confidence in our customers.

Drive

We are determined, honest, and relentless in helping our customers and each other.

Further

We will go further to provide the very best service. And by doing this we will further ourselves.

Drive Further

MSL is part of Drive Further which also includes Dualdrive, Financial & Legal Insurance and Supportis.

Drive Further is a family owned collective, built upon the strong foundation left by David Garner, who initially rented out his own Renault 5 to found the business in 1984. Now owned by his son, Nick Garner, the companies provide a wide range of services to Brokers, Intermediaries, SMEs, Insurers, Solicitors and their customers.

A Team of Experts Within Their Fields

A management team experienced in all aspects of
claims handling and legal expenses insurance.

Meet the Team

Join Our Team of Award Winners

MSL offers flexible working in a focused, fun and family oriented environment.

Latest Opportunities

Claims Assistant

MSL has an exciting opportunity to join a vibrant claims team. MSL is a customer focused claims business, offering claims handling services and legal expenses insurance to MGAs, Insurers, Brokers & Self-Insured businesses. This is a key administration role, helping …

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Latest Opportunities

Claims Manager

MSL has an exciting opportunity for an experienced Claims Manager MSL is a customer focused claims business, offering claims handling services and legal expenses insurance to MGAs, Insurers, Brokers & Self-Insured businesses. Controlling claims costs, improving business performance and providing …

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Thousands of Happy Customers

“Easy peasy!”

This is the second time I’ve had to use MSL in a short space of time and again I found the process smooth and detailed. I always get the impression your call handlers actually care and that nothing is a problem which is always reassuring when you’ve had a car accident.

September 30, 2019

“Excellent professional service”

Excellent service from Adam who was my appointed handler. Talked me through the process and took time to explain what was required and going to happen. Kept me informed constantly. Very happy with Adam’s service and customer care.

October 9, 2019

‘Smooth, efficient operators’

Good communicators, handled everything quickly and efficiently, took care of everything in a calm professional manner

November 13, 2019

“Excellent service”

Made it easy for me and left me to concentrate on my work.

September 3, 2019

Prompt, clear questioning and advice from a lady called Jorja.

September 3, 2019

First class service

August 21, 2019

Christine was very helpful and efficient. The whole process has been very simple so far.

August 21, 2019

“Helpful and willing to answer any questions you may have”

Brilliant Service

August 16, 2019

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