Claims Handling

Experts in controlling claims costs and providing outstanding customer experiences.

A Partnership Approach

MSL’s knowledgeable team is passionate about controlling claims costs, improving business performance and providing excellent advice and service to customers.

Based on our extensive industry experience, we understand that the best results are delivered via a partnership approach, tailored to the individual needs of our clients.

MSL Claims Services

MSL offers an end-to-end claims handling solution or if our clients require individual, specific aspects then we build a bespoke service around their requirements.

Integral to each claim experience is guidance and assistance from the outset to ensure the best possible outcomes are delivered. We see ourselves as an extension of our clients’ business and act at all times with their best interests at heart.

Our FNOL operation is open for business 24/7, 365 days a year, so cases are immediately progressed, no matter when the call is made.

Like all modern businesses, MSL uses technology extensively to speed up processes, however we pride ourselves on delivering our service with a human touch.

To protect our client’s interests, reserves are closely monitored and proactively amended to avoid unwanted surprises as cases move towards settlement and our expertise enables us to closely control and reduce claims spend, whilst providing excellent advice and service to customers.

Motor Claims Services

Non-Motor Claims Services

Efficient and helpful

“Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.”

February 27, 2020

Everything was handled in a professional way

“They dealt with my problem very quickly and I felt that they honestly were on my side.”

February 27, 2020

Fast, efficient and ‘human’ service

“Prompt call answering. I was guided easily through the process by the handler. Although there is, of course, a degree of scripted monologue, Sanara checked my understanding and ensured I had all the information before ending the call. I also received a confirmation email as promised. very supportive after an accident that had left me shaken. Thank you”

February 23, 2020

Danielle was extremely helpful, knowledgeable and patient with me during my claim. She answered all my questions thoroughly no matter how small (or indeed daft) they were. She followed as promised with emails and continued to answer my questions via email. She is a credit to your company.”

February 20, 2020

Great service as always

“Quick and simple. MSL took all the work on and stopped me from worrying”

February 19, 2020

Professional, friendly empathetic service. Thank you.

“Christine took my call and was fantastic. She explained the process, was clear, precise and empathetic. As someone who hasn’t made a claim before this was quite a daunting prospect, but Christine gave reassurance with her professionalism.”

February 14, 2020

Great people to help you through the process

“Really pleased the way they help you when dealing with your claim. The process was explained clearly throughout. Very happy customer!!”

February 13, 2020

Professional and friendly

“In a stressful situation MSL made things easy to handle and took care of everything! Got me on the road again within the hour.”

February 08, 2020

Why We’re Different

Customer retention is a crucial part of any business plan; we help maximise retention rates by providing your customers with the very best claims experience. We know it costs 5 times more to win new business than it does to retain it and as the claims experience is very much the shop window of any MGA/Insurer/Broker, MSL ensures that our clients’ customers are well looked after and left with an excellent impression throughout.

MSL’s size and set up means we’re able to offer a personal and tailored approach. We are transparent in all that we do and our ability to be agile means we can quickly develop strategies to optimise claims performance.

Industry Expertise

The MSL team  is led by Glen Eastwood, Managing Director, a senior insurance professional with significant claims expertise gathered over 30+ years in the industry.

Find out More

“We were impressed by the level of claims expertise that the MSL team were able to offer and believe that they will be able to provide the skill and consistency of service our customers deserve as the Bike Devil brand flourishes.”

Robert Williams, Founder
Bike Devil and Claims Director at Right Choice Insurance Brokers

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