Claims Handling

Experts in controlling claims costs and providing outstanding customer experiences.

A Partnership Approach

MSL’s knowledgeable team is passionate about controlling claims costs, improving business performance and providing excellent advice and service to customers.

Based on our extensive industry experience, we understand that the best results are delivered via a partnership approach, tailored to the individual needs of our clients.

MSL Claims Services

MSL offers an end-to-end claims handling solution or if our clients require individual, specific aspects then we build a bespoke service around their requirements.

Integral to each claim experience is guidance and assistance from the outset to ensure the best possible outcomes are delivered. We see ourselves as an extension of our clients’ business and act at all times with their best interests at heart.

Our FNOL operation is open for business 24/7, 365 days a year. All calls are answered by our own team, so cases are immediately progressed, no matter when the call is made.

Like all modern businesses, MSL uses technology extensively to speed up processes, however we pride ourselves on delivering our service with a human touch.

To protect our client’s interests, reserves are closely monitored and proactively amended to avoid unwanted surprises as cases move towards settlement and our expertise enables us to closely control and reduce claims spend, whilst providing excellent advice and service to customers.

Motor Claims Services

Non-Motor Claims Services

“Stress free solution to a stressful situation”

I have had to use MSL a few times now and every time I have been impressed with the speed of response and how quick you seem to be able to deal with a stressful situation. Keep up the good work!

December 19, 2019

“Straight forward”

Morgan introduced herself and explained the company’s policies etc. and politely asked me for my relevant details. As I did not have all details such as insurance company name, she assured me that she was able to get them via Watkin Davies. All in all made me feel comfortable answering the questions.

December 10, 2019

“Hassle free service”

Replacement car delivered next working day. Excellent customer care. Thank you.

December 07, 2019

“MSL make a difficult situation a lot easier!”

I will make sure I have MSL included every time I take out a new policy.

December 06, 2019

Reported my non fault accident. Courtesy car sorted within 20 minutes. Lewis was very helpful.

December 05, 2019

“Very positive, helpful and fast response”

An assessment was completed on the same evening as the accident and claim.

December 03, 2019

“Fast and efficient service!”

Very efficient in navigating me through the minefield of details that needed to be addressed. My call handler, Lewis, acted quickly, getting my replacement driving school car organised. He has responded very quickly and efficiently to all of my needs and questions. Well done!

November 28, 2019

“Prompt, efficient, friendly”

Yes, I would recommend them. My call was answered promptly and in a friendly and professional manner by Danielle. I received the confirmation emails and Bodyshop contact information very quickly. I was also given advice which I found very useful.

November 17, 2019

Why We’re Different

Customer retention is a crucial part of any business plan; we help maximise retention rates by providing your customers with the very best claims experience. We know it costs 5 times more to win new business than it does to retain it and as the claims experience is very much the shop window of any MGA/Insurer/Broker, MSL ensures that our clients’ customers are well looked after and left with an excellent impression throughout.

MSL’s size and set up means we’re able to offer a personal and tailored approach. We are transparent in all that we do and our ability to be agile means we can quickly develop strategies to optimise claims performance.

Industry Expertise

The MSL team  is led by Glen Eastwood, Managing Director, a senior insurance professional with significant claims expertise gathered over 30+ years in the industry.

Find out More

“We were impressed by the level of claims expertise that the MSL team were able to offer and believe that they will be able to provide the skill and consistency of service our customers deserve as the Bike Devil brand flourishes.”

Robert Williams, Founder
Bike Devil and Claims Director at Right Choice Insurance Brokers

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