MSL offers an end-to-end claims handling solution or if our clients require individual, specific aspects then we build a bespoke service around their requirements.
Integral to each claim experience is guidance and assistance from the outset to ensure the best possible outcomes are delivered. We see ourselves as an extension of our clients’ business and act at all times with their best interests at heart.
Our FNOL operation is open for business 24/7, 365 days a year. All calls are answered by our own team, so cases are immediately progressed, no matter when the call is made.
Like all modern businesses, MSL uses technology extensively to speed up processes, however we pride ourselves on delivering our service with a human touch.
To protect our client’s interests, reserves are closely monitored and proactively amended to avoid unwanted surprises as cases move towards settlement and our expertise enables us to closely control and reduce claims spend, whilst providing excellent advice and service to customers.