Claims Handling

Experts in controlling claims costs and providing outstanding customer experiences.

A Partnership Approach

MSL’s knowledgeable team is passionate about controlling claims costs, improving business performance and providing excellent advice and service to customers.

Based on our extensive industry experience, we understand that the best results are delivered via a partnership approach, tailored to the individual needs of our clients.

MSL Claims Services

MSL offers an end-to-end claims handling solution or if our clients require individual, specific aspects then we build a bespoke service around their requirements.

Integral to each claim experience is guidance and assistance from the outset to ensure the best possible outcomes are delivered. We see ourselves as an extension of our clients’ business and act at all times with their best interests at heart.

Our FNOL operation is open for business 24/7, 365 days a year. All calls are answered by our own team, so cases are immediately progressed, no matter when the call is made.

Like all modern businesses, MSL uses technology extensively to speed up processes, however we pride ourselves on delivering our service with a human touch.

To protect our client’s interests, reserves are closely monitored and proactively amended to avoid unwanted surprises as cases move towards settlement and our expertise enables us to closely control and reduce claims spend, whilst providing excellent advice and service to customers.

Motor Claims Services

Non-Motor Claims Services

“Easy peasy!”

This is the second time I’ve had to use MSL in a short space of time and again I found the process smooth and detailed. I always get the impression your call handlers actually care and that nothing is a problem which is always reassuring when you’ve had a car accident.

September 30, 2019

“Excellent professional service”

Excellent service from Adam who was my appointed handler. Talked me through the process and took time to explain what was required and going to happen. Kept me informed constantly. Very happy with Adam’s service and customer care.

October 9, 2019

‘Smooth, efficient operators’

Good communicators, handled everything quickly and efficiently, took care of everything in a calm professional manner

November 13, 2019

“Excellent service”

Made it easy for me and left me to concentrate on my work.

September 3, 2019

Prompt, clear questioning and advice from a lady called Jorja.

September 3, 2019

First class service

August 21, 2019

Christine was very helpful and efficient. The whole process has been very simple so far.

August 21, 2019

“Helpful and willing to answer any questions you may have”

Brilliant Service

August 16, 2019

Why We’re Different

Customer retention is a crucial part of any business plan; we help maximise retention rates by providing your customers with the very best claims experience. We know it costs 5 times more to win new business than it does to retain it and as the claims experience is very much the shop window of any MGA/Insurer/Broker, MSL ensures that our clients’ customers are well looked after and left with an excellent impression throughout.

MSL’s size and set up means we’re able to offer a personal and tailored approach. We are transparent in all that we do and our ability to be agile means we can quickly develop strategies to optimise claims performance.

Industry Expertise

The MSL team  is led by Glen Eastwood, Managing Director, a senior insurance professional with significant claims expertise gathered over 30+ years in the industry.

Find out More

“We were impressed by the level of claims expertise that the MSL team were able to offer and believe that they will be able to provide the skill and consistency of service our customers deserve as the Bike Devil brand flourishes.”

Robert Williams, Founder
Bike Devil and Claims Director at Right Choice Insurance Brokers

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