Who We Work With

Whether you are an established MGA looking for a change of outsourced partner or a new MGA in the early stages of set up, our claims services, legal expenses insurance and ancillary products are all designed to provide you and your clients with a full service offering.

From FNOL through to settlement we work in partnership with our clients, ensuring that our services are tailored to their individual needs.

 

Importantly, we see ourselves as an extension of your business, with all our services designed to be efficient and effective, whilst mitigating costs and providing an excellent customer experience.

We know how hard you have to work to win new business and then retain it. MSL’s claims process is a key driver of customer retention, benefiting your bottom line and providing reassurance when it comes to claims expertise, handling and cost control.

 

MSL’s services span all areas of claims for small, medium and large Insurers.

Our range of outsourced solutions for the insurance market are all designed to reduce claims indemnity spend and claims handling expenses, whilst providing the best possible customer service and boosting efficiency.

Our Third Party Intervention service is designed to maximise intervention opportunities and then optimise savings through building an excellent rapport and delivering on promises made.

Clients benefit from our flexible model, where Third Parties can utilise the MSL repair network and our full spectrum of replacement vehicle options, including our own fleet, or we can plug in to your own network and supply chain, if that is preferable.

MSL takes customer service very seriously; in fact, it’s something we’re hugely passionate about. We know you’ve had to work hard to win your business and the claims experience we deliver is designed to go the extra mile for your customer and to make them want to come back for more at renewal.

We very much work in partnership with our clients, ensuring that our services are tailored to their individual needs. Read more about the services available here

Specialising in all aspects of the claims experience, our legal expenses policies provide your customers with impartial advice, peace of mind and assistance throughout the claims process.

Our motor policies are designed to get your customer back on the road in double quick time. Backed by our in-house accident management service, we’re able to manage the whole process from first notification of loss to conclusion. Repairs, vehicle replacement and injuries are dealt with efficiently and with the minimum of fuss.

Working with trusted partners who will look after your customers as well as you do is paramount to customer retention; MSL can add value to both your customer experience and bottom line.

In addition to motor, MSL also offers family, home and landlord legal expenses policies, so all your legal expenses needs can be met under one roof.

Handling claims can be something of a minefield, with various tactics adopted by non-fault parties, who often look to maximise the claims they’re presenting.

MSL has the experience to adapt suitable strategies to counter such tactics, reducing your claims spend and impacting positively on your renewal costs.

Our team of claims experts can guide you and thereafter optimise performance when it comes to own damage and Third Party claims.

We work closely with all our clients, adopting a partnership approach in all we do. MSL offers flexible solutions and as such is happy to manage your claims fully on an end-to-end basis or to look after certain aspects of the claims experience to suit your business model.

We are used to working with Insurers and capacity providers, so can look after any reporting requirements on your behalf.
Our comprehensive MI suite will enable you to keep track of your claims exposure and costs at all times.