Accidental Damage & Repair Management

Demonstrable Cost Control

With market-leading technology in place, claims are managed via live, automated updates at key stages of the repair.

Key to key times are closely monitored leading to demonstrable cost control and savings via our MI suite.

Our Repair Proposition

Features of our repair proposition include:

  • Repairs carried out to both manufacturer and the British Kitemark BS10125 standard
  • Work guaranteed for 5 years
  • Pre-agreed reduced labour rates with parts & paint discounts
  • Total Loss provision to include management of salvage
  • Mobile/one-day repair facility to minimise customer disruption
  • Credit Repair model available for non-fault repairs

A Fully Managed, Accredited Repair Network

All repairs are carried out through our nationwide repair network. We work with BS10125 accredited bodyshops which are managed in-house and fully audited, incorporating over 150 repairers
specialising in:

  • Car
  • Light Commerical Vehicle
  • Motorcycle
  • Specialist HGV

Arrange a Consultation

Fill in our form and one of our experts will be in
touch to discuss your claims requirements.

Arrange a Consultation

“Stress free solution to a stressful situation”

I have had to use MSL a few times now and every time I have been impressed with the speed of response and how quick you seem to be able to deal with a stressful situation. Keep up the good work!

December 19, 2019

“Straight forward”

Morgan introduced herself and explained the company’s policies etc. and politely asked me for my relevant details. As I did not have all details such as insurance company name, she assured me that she was able to get them via Watkin Davies. All in all made me feel comfortable answering the questions.

December 10, 2019

“Hassle free service”

Replacement car delivered next working day. Excellent customer care. Thank you.

December 07, 2019

“MSL make a difficult situation a lot easier!”

I will make sure I have MSL included every time I take out a new policy.

December 06, 2019

Reported my non fault accident. Courtesy car sorted within 20 minutes. Lewis was very helpful.

December 05, 2019

“Very positive, helpful and fast response”

An assessment was completed on the same evening as the accident and claim.

December 03, 2019

“Fast and efficient service!”

Very efficient in navigating me through the minefield of details that needed to be addressed. My call handler, Lewis, acted quickly, getting my replacement driving school car organised. He has responded very quickly and efficiently to all of my needs and questions. Well done!

November 28, 2019

“Prompt, efficient, friendly”

Yes, I would recommend them. My call was answered promptly and in a friendly and professional manner by Danielle. I received the confirmation emails and Bodyshop contact information very quickly. I was also given advice which I found very useful.

November 17, 2019

arrow_downAsset 1Asset 2carpressclosecrossemailinfographiclearner-drivermotorbike-helmetmsl-arrow msl-chevronmulti-carwhitepaperphoneAsset 1presssharesocial_facebooksocial_googleplussocial_instagramAsset 1social_linkedinsocial_pinterestlogo-twitter-glyph-32social_youtubeAsset 2Asset 1steering-wheeltaxitickvideowhitepaper