Accidental Damage & Repair Management

Demonstrable Cost Control

With market-leading technology in place, claims are managed via live, automated updates at key stages of the repair.

Key to key times are closely monitored leading to demonstrable cost control and savings via our MI suite.

Our Repair Proposition

Features of our repair proposition include:

  • Repairs carried out to both manufacturer and the British Kitemark BS10125 standard
  • Work guaranteed for 5 years
  • Pre-agreed reduced labour rates with parts & paint discounts
  • Total Loss provision to include management of salvage
  • Mobile/one-day repair facility to minimise customer disruption
  • Credit Repair model available for non-fault repairs

A Fully Managed, Accredited Repair Network

All repairs are carried out through our nationwide repair network. We work with BS10125 accredited bodyshops which are managed in-house and fully audited, incorporating over 150 repairers
specialising in:

  • Car
  • Light Commerical Vehicle
  • Motorcycle
  • Specialist HGV

Arrange a Consultation

Fill in our form and one of our experts will be in
touch to discuss your claims requirements.

Arrange a Consultation

“Easy peasy!”

This is the second time I’ve had to use MSL in a short space of time and again I found the process smooth and detailed. I always get the impression your call handlers actually care and that nothing is a problem which is always reassuring when you’ve had a car accident.

September 30, 2019

“Excellent professional service”

Excellent service from Adam who was my appointed handler. Talked me through the process and took time to explain what was required and going to happen. Kept me informed constantly. Very happy with Adam’s service and customer care.

October 9, 2019

‘Smooth, efficient operators’

Good communicators, handled everything quickly and efficiently, took care of everything in a calm professional manner

November 13, 2019

“Excellent service”

Made it easy for me and left me to concentrate on my work.

September 3, 2019

Prompt, clear questioning and advice from a lady called Jorja.

September 3, 2019

First class service

August 21, 2019

Christine was very helpful and efficient. The whole process has been very simple so far.

August 21, 2019

“Helpful and willing to answer any questions you may have”

Brilliant Service

August 16, 2019

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