MSL’s legal expenses and assistance products provide customers with additional covers and our Broker clients with a significant opportunity to improve the financial performance of their business.
We offer a partnership approach, providing guidance and assistance to clients from the outset of our relationship. We see ourselves as an extension of your business and act at all times in the best interests of you and your customers.
Financial & Legal Insurance, our sister company, underwrites our Legal Expenses products, giving us the ability to tailor policy wordings according to client needs and allowing us to swiftly adapt and change direction within the market place.
Dedicated handlers manage claims from FNOL through to completion; this single point of contact enables effective relationships to be established with customers. MSL’s 24/7 x 365 FNOL service ensures your clients get the same great service both in and outside of normal business hours.
We operate our own fleet of vehicles strategically placed at our network of managed bodyshops, providing a seamless repair and replacement vehicle service.
This reduced downtime ensures customers can quickly return to work or go about their business with minimal disruption.
The claims experience is very much the shop window of any insurance product and that’s why all our services, systems and processes are designed to create a customer-first approach, putting great customer service at the heart of everything we do.
Brokers require a flexible, robust solution for their customers. Through our unique approach to understanding each Broker’s business model and their customers’ needs we have become a vital partner, helping Brokers to exceed their customers’ expectations via our bespoke product and service offering.
Our customer-centric approach is demonstrated in our investment in Feefo to obtain customer feedback and refine our products and services.
This quality of service, claims handling expertise and our desire for continual improvement means that your customers have the best possible experience at a difficult and stressful time.
It’s this attention to detail that sets us apart and the reason why we continue to have long standing relationships with our Broker clients.
Efficient and helpful
“Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.”
February 27, 2020
Everything was handled in a professional way
“They dealt with my problem very quickly and I felt that they honestly were on my side.”
February 27, 2020
Fast, efficient and ‘human’ service
“Prompt call answering. I was guided easily through the process by the handler. Although there is, of course, a degree of scripted monologue, Sanara checked my understanding and ensured I had all the information before ending the call. I also received a confirmation email as promised. very supportive after an accident that had left me shaken. Thank you”
February 23, 2020
Danielle was extremely helpful, knowledgeable and patient with me during my claim. She answered all my questions thoroughly no matter how small (or indeed daft) they were. She followed as promised with emails and continued to answer my questions via email. She is a credit to your company.”
February 20, 2020
Great service as always
“Quick and simple. MSL took all the work on and stopped me from worrying”
February 19, 2020
Professional, friendly empathetic service. Thank you.
“Christine took my call and was fantastic. She explained the process, was clear, precise and empathetic. As someone who hasn’t made a claim before this was quite a daunting prospect, but Christine gave reassurance with her professionalism.”
February 14, 2020
Great people to help you through the process
“Really pleased the way they help you when dealing with your claim. The process was explained clearly throughout. Very happy customer!!”
February 13, 2020
Professional and friendly
“In a stressful situation MSL made things easy to handle and took care of everything! Got me on the road again within the hour.”
February 08, 2020
MSL’s Legal Expenses product range is designed to offer flexibility for Brokers and an excellent level of cover for their customers across a range of sectors.
Our products are sold solely through Brokers, Intermediaries and Insurers. We are unable to offer these products for direct sale to the general public.
“We have worked in partnership with MSL for a number of years and have found that they have always been keen to ensure that our clients are looked after by providing a professional friendly service.
Where possible they always try to go that extra mile to ensure that both our needs and those of our clients are met by adapting and accommodating our requirements.
Where other providers have in the past operated to their business model MSL have been proactive to work to ours thus enabling us to highly recommend their services.”
Stuart Hulbert ACII Chartered Insurance Broker, Co-Managing Director
Brents Insurance
