MSL provide bespoke niche legal expense products and motor claims handling services, designed for both taxi and driving Instructor clients.
MSL have serviced Insurers and Insurance intermediaries for over 35 years. We offer a partnership approach, tailored to the individual needs of our clients. Integral to each claims handling contract is our guidance and assistance from the outset to ensure our services are best matched to our client’s requirements and delivering the best possible outcomes. We see ourselves as an extension of our client’s business and act at all times with their best interests at heart.
We strive to give our clients customers the best possible service, whether they are a taxi client who need a replacement vehicle to keep earning, a driving instructor who require their vehicle repaired promptly, or a business director who needs to get to that important business meeting. We do this by developing our customer journey through detailed process maps, which are reviewed regularly by our team. This ensures everyone from the ground up has a chance to put forward their ideas on how to improve each process and to ensure we are working in the most efficient way for our customers.
National coverage is provided through a combination of MSL owned vehicles and strategically placed business partners from over 50 locations. The MSL fleet operates out of 3 hubs, Barnsley, Billingshurst and Leicester, along with a nationwide bodyshop network which collectively house our own fleet of dual control and taxi vehicles.
Efficient and helpful
“Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.”
February 27, 2020
Everything was handled in a professional way
“They dealt with my problem very quickly and I felt that they honestly were on my side.”
February 27, 2020
Fast, efficient and ‘human’ service
“Prompt call answering. I was guided easily through the process by the handler. Although there is, of course, a degree of scripted monologue, Sanara checked my understanding and ensured I had all the information before ending the call. I also received a confirmation email as promised. very supportive after an accident that had left me shaken. Thank you”
February 23, 2020
Danielle was extremely helpful, knowledgeable and patient with me during my claim. She answered all my questions thoroughly no matter how small (or indeed daft) they were. She followed as promised with emails and continued to answer my questions via email. She is a credit to your company.”
February 20, 2020
Great service as always
“Quick and simple. MSL took all the work on and stopped me from worrying”
February 19, 2020
Professional, friendly empathetic service. Thank you.
“Christine took my call and was fantastic. She explained the process, was clear, precise and empathetic. As someone who hasn’t made a claim before this was quite a daunting prospect, but Christine gave reassurance with her professionalism.”
February 14, 2020
Great people to help you through the process
“Really pleased the way they help you when dealing with your claim. The process was explained clearly throughout. Very happy customer!!”
February 13, 2020
Professional and friendly
“In a stressful situation MSL made things easy to handle and took care of everything! Got me on the road again within the hour.”
February 08, 2020
