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Home Emergency Insurance

MSL Home Emergency Insurance

As an established product in the UK home emergency insurance has been a great benefit for many thousands of policyholders each year who experience sudden unexpected problems in their homes, such as a boiler breaking down in winter or needing to remove a wasps nest. These are just two of the problems our home emergency cover is designed to help with.

What is covered?

MSL home emergency insurance policy will give complete peace of mind with four levels of cover to choose from.

All our policies will cover plumbing and drainage and primary heating system for sudden and unexpected events like burst pipes. Additionally, customers can add on as much or as little as they need from a range of additional home emergency covers. The full list includes:

  • Bursting or sudden leakage of water pipes within the property
  • Complete failure of the central heating system involving a boiler or warm air unit
  • Damage to, or mechanical failure of, the only accessible toilet or cistern in the property which results in complete loss of function
  • Removal of wasp nests, field or house mice or brown rats within the property.
  • Break-in or vandalism compromising the security of the property.
  • Failure of or damage to underground drains or sewers
  • Failure of the mains services for which they are legally responsible be that electrics, water, gas or sewage

Product features to consider

The cost of home emergency can vary, the more comprehensive cover the higher the cost, and we work to keep the price competitive for your customers.

We can cover all types of boilers but only those up to 15 years of age. We cannot yet cover any of the newer “green energy” appliances but will be looking to introduce that cover as soon as we can.

Unlike some other companies, we will not cover roof repairs as we have not found an economic and efficient way to offer roof repairs, so we would rather pass the benefit on in terms of lower premiums.

We are not able to cover landlords’ properties under our home emergency cover.

Why choose MSL

MSL’s home emergency policy gives access to one of the largest networks of engineers and tradespeople 24/7, 365 days a year. Our partners help people every day all over the country with a range of home emergencies.

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Efficient and helpful

“Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.”

February 27, 2020

Everything was handled in a professional way

“They dealt with my problem very quickly and I felt that they honestly were on my side.”

February 27, 2020

Fast, efficient and ‘human’ service

“Prompt call answering. I was guided easily through the process by the handler. Although there is, of course, a degree of scripted monologue, Sanara checked my understanding and ensured I had all the information before ending the call. I also received a confirmation email as promised. very supportive after an accident that had left me shaken. Thank you”

February 23, 2020

Danielle was extremely helpful, knowledgeable and patient with me during my claim. She answered all my questions thoroughly no matter how small (or indeed daft) they were. She followed as promised with emails and continued to answer my questions via email. She is a credit to your company.”

February 20, 2020

Great service as always

“Quick and simple. MSL took all the work on and stopped me from worrying”

February 19, 2020

Professional, friendly empathetic service. Thank you.

“Christine took my call and was fantastic. She explained the process, was clear, precise and empathetic. As someone who hasn’t made a claim before this was quite a daunting prospect, but Christine gave reassurance with her professionalism.”

February 14, 2020

Great people to help you through the process

“Really pleased the way they help you when dealing with your claim. The process was explained clearly throughout. Very happy customer!!”

February 13, 2020

Professional and friendly

“In a stressful situation MSL made things easy to handle and took care of everything! Got me on the road again within the hour.”

February 08, 2020

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