First Notification of Loss

24/7 x 365 In-House Claims Reporting Service.

A Friendly & Professional Service

Our friendly and professional FNOL service ensures your customer receives the very best advice and claims experience. We operate a truly 24/7 x 365 claims reporting service with all calls answered by MSL colleagues, backed up with call recording.

Identifying Customer Needs

In that first call, it is critical to quickly and accurately capture all the relevant information. Once we have an accurate record, our claims handlers are able to identify your customer’s needs and priorities, putting them at ease and minimising disruption to their everyday life or livelihood.

This crucial part of the process enables us to efficiently make the right decisions that underpin the entire customer experience, ensuring that claims costs are properly controlled.

The Moment of Truth

The initial interaction sets the tone, standard and direction for each claim and is often the first contact your customer has following the purchase of the policy. The claims service is often referred to as ‘the moment of truth’ as it is here that the customer really sees what they have purchased.

Our high quality FNOL service also ensures that the significant benefits of Third Party Intervention can be maximised, resulting in significant claims cost reduction.

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Fill in our form and one of our experts will be in
touch to discuss your claims requirements.

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“Stress free solution to a stressful situation”

I have had to use MSL a few times now and every time I have been impressed with the speed of response and how quick you seem to be able to deal with a stressful situation. Keep up the good work!

December 19, 2019

“Straight forward”

Morgan introduced herself and explained the company’s policies etc. and politely asked me for my relevant details. As I did not have all details such as insurance company name, she assured me that she was able to get them via Watkin Davies. All in all made me feel comfortable answering the questions.

December 10, 2019

“Hassle free service”

Replacement car delivered next working day. Excellent customer care. Thank you.

December 07, 2019

“MSL make a difficult situation a lot easier!”

I will make sure I have MSL included every time I take out a new policy.

December 06, 2019

Reported my non fault accident. Courtesy car sorted within 20 minutes. Lewis was very helpful.

December 05, 2019

“Very positive, helpful and fast response”

An assessment was completed on the same evening as the accident and claim.

December 03, 2019

“Fast and efficient service!”

Very efficient in navigating me through the minefield of details that needed to be addressed. My call handler, Lewis, acted quickly, getting my replacement driving school car organised. He has responded very quickly and efficiently to all of my needs and questions. Well done!

November 28, 2019

“Prompt, efficient, friendly”

Yes, I would recommend them. My call was answered promptly and in a friendly and professional manner by Danielle. I received the confirmation emails and Bodyshop contact information very quickly. I was also given advice which I found very useful.

November 17, 2019

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