First Notification of Loss

24/7 x 365 Claims Reporting Service.

A Friendly & Professional Service

Our friendly and professional FNOL service ensures your customer receives the very best advice and claims experience. We operate a truly 24/7 x 365 claims reporting service, backed up with call recording.

Identifying Customer Needs

In that first call, it is critical to quickly and accurately capture all the relevant information. Once we have an accurate record, our claims handlers are able to identify your customer’s needs and priorities, putting them at ease and minimising disruption to their everyday life or livelihood.

This crucial part of the process enables us to efficiently make the right decisions that underpin the entire customer experience, ensuring that claims costs are properly controlled.

The Moment of Truth

The initial interaction sets the tone, standard and direction for each claim and is often the first contact your customer has following the purchase of the policy. The claims service is often referred to as ‘the moment of truth’ as it is here that the customer really sees what they have purchased.

Our high quality FNOL service also ensures that the significant benefits of Third Party Intervention can be maximised, resulting in significant claims cost reduction.

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touch to discuss your claims requirements.

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Efficient and helpful

“Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.”

February 27, 2020

Everything was handled in a professional way

“They dealt with my problem very quickly and I felt that they honestly were on my side.”

February 27, 2020

Fast, efficient and ‘human’ service

“Prompt call answering. I was guided easily through the process by the handler. Although there is, of course, a degree of scripted monologue, Sanara checked my understanding and ensured I had all the information before ending the call. I also received a confirmation email as promised. very supportive after an accident that had left me shaken. Thank you”

February 23, 2020

Danielle was extremely helpful, knowledgeable and patient with me during my claim. She answered all my questions thoroughly no matter how small (or indeed daft) they were. She followed as promised with emails and continued to answer my questions via email. She is a credit to your company.”

February 20, 2020

Great service as always

“Quick and simple. MSL took all the work on and stopped me from worrying”

February 19, 2020

Professional, friendly empathetic service. Thank you.

“Christine took my call and was fantastic. She explained the process, was clear, precise and empathetic. As someone who hasn’t made a claim before this was quite a daunting prospect, but Christine gave reassurance with her professionalism.”

February 14, 2020

Great people to help you through the process

“Really pleased the way they help you when dealing with your claim. The process was explained clearly throughout. Very happy customer!!”

February 13, 2020

Professional and friendly

“In a stressful situation MSL made things easy to handle and took care of everything! Got me on the road again within the hour.”

February 08, 2020

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