First Notification of Loss

24/7 x 365 In-House Claims Reporting Service.

A Friendly & Professional Service

Our friendly and professional FNOL service ensures your customer receives the very best advice and claims experience. We operate a truly 24/7 x 365 claims reporting service with all calls answered by MSL colleagues, backed up with call recording.

Identifying Customer Needs

In that first call, it is critical to quickly and accurately capture all the relevant information. Once we have an accurate record, our claims handlers are able to identify your customer’s needs and priorities, putting them at ease and minimising disruption to their everyday life or livelihood.

This crucial part of the process enables us to efficiently make the right decisions that underpin the entire customer experience, ensuring that claims costs are properly controlled.

The Moment of Truth

The initial interaction sets the tone, standard and direction for each claim and is often the first contact your customer has following the purchase of the policy. The claims service is often referred to as ‘the moment of truth’ as it is here that the customer really sees what they have purchased.

Our high quality FNOL service also ensures that the significant benefits of Third Party Intervention can be maximised, resulting in significant claims cost reduction.

Arrange a Consultation

Fill in our form and one of our experts will be in
touch to discuss your claims requirements.

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“Excellent service”

Made it easy for me and left me to concentrate on my work.

September 3, 2019

Prompt, clear questioning and advice from a lady called Jorja.

September 3, 2019

First class service

August 21, 2019

Christine was very helpful and efficient. The whole process has been very simple so far.

August 21, 2019

“Helpful and willing to answer any questions you may have”

Brilliant Service

August 16, 2019

“MSL is great, staff over the phone are very patient”

I strongly recommend MSL

August 14, 2019

“Tended to all my needs and answered questions, told me what’s happening”

I would recommend them to friends and family

August 10, 2019

Effortless from a customer point of view. Pleasant, helpful management of the claim.

August 9, 2019

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