An excess is the additional amount a customer will pay in order to help reduce the amount of premium they will pay for their insurance policy.
MSL’s policy works by covering the cost of the insurance excess amount in the event of a valid claim made on the customer’s core insurance policy. Customers may be subject to a large insurance excess on their motor insurance policies for a variety of reasons.
Non-standard motor insurance, whether that is young drivers, poor claims history, prestige or performance cars, invariably attracts high excesses imposed by insurers. And voluntary excesses are often used to help reduce the motor premium. So whatever the reason for your clients’ higher excesses, whatever their situation, if they are involved in an accident then their excess will need to be paid before they are mobile again.
If the customer must make a valid claim on one of their insurance policies, especially if they have both a compulsory and voluntary excess on their policy, the amount of excess can often be high. Our excess policy will reimburse the cost of the excess payment.
A customer can have their motor insurance excess amounts covered by our policy in the event of a valid claim being made on one of their main insurance policies.
Cover can be offered for any type of vehicle, from private cars to commercial vehicles but also more unusual vehicles such as caravans, horseboxes and business vehicles including driving schools, taxis and motorcycles
Our policy is simple and easy to understand.
Efficient and helpful
“Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.”
February 27, 2020
Everything was handled in a professional way
“They dealt with my problem very quickly and I felt that they honestly were on my side.”
February 27, 2020
Fast, efficient and ‘human’ service
“Prompt call answering. I was guided easily through the process by the handler. Although there is, of course, a degree of scripted monologue, Sanara checked my understanding and ensured I had all the information before ending the call. I also received a confirmation email as promised. very supportive after an accident that had left me shaken. Thank you”
February 23, 2020
Danielle was extremely helpful, knowledgeable and patient with me during my claim. She answered all my questions thoroughly no matter how small (or indeed daft) they were. She followed as promised with emails and continued to answer my questions via email. She is a credit to your company.”
February 20, 2020
Great service as always
“Quick and simple. MSL took all the work on and stopped me from worrying”
February 19, 2020
Professional, friendly empathetic service. Thank you.
“Christine took my call and was fantastic. She explained the process, was clear, precise and empathetic. As someone who hasn’t made a claim before this was quite a daunting prospect, but Christine gave reassurance with her professionalism.”
February 14, 2020
Great people to help you through the process
“Really pleased the way they help you when dealing with your claim. The process was explained clearly throughout. Very happy customer!!”
February 13, 2020
Professional and friendly
“In a stressful situation MSL made things easy to handle and took care of everything! Got me on the road again within the hour.”
February 08, 2020
