Recoveries

Expertise That Ensures a Swift Resolution.

Efficient & Customer Focused Service

MSL’s approach to recoveries is supported by technology and like all our other services, is heavily focused on customer service. Our dedicated team works closely with the customer and all interested parties to optimise recovery performance via streamlined processes impacting on both time to settle and value recovered.

An Inclusive Operating Model

We have the expertise in-house to recover subrogated losses, credit hire and credit repair as well as uninsured losses. Our operating model includes access to in-house legal advice to ensure that recoveries are processed proactively and efficiently, adopting pragmatism alongside a firm but fair approach.

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touch to discuss your claims requirements.

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“Easy peasy!”

This is the second time I’ve had to use MSL in a short space of time and again I found the process smooth and detailed. I always get the impression your call handlers actually care and that nothing is a problem which is always reassuring when you’ve had a car accident.

September 30, 2019

“Excellent professional service”

Excellent service from Adam who was my appointed handler. Talked me through the process and took time to explain what was required and going to happen. Kept me informed constantly. Very happy with Adam’s service and customer care.

October 9, 2019

‘Smooth, efficient operators’

Good communicators, handled everything quickly and efficiently, took care of everything in a calm professional manner

November 13, 2019

“Excellent service”

Made it easy for me and left me to concentrate on my work.

September 3, 2019

Prompt, clear questioning and advice from a lady called Jorja.

September 3, 2019

First class service

August 21, 2019

Christine was very helpful and efficient. The whole process has been very simple so far.

August 21, 2019

“Helpful and willing to answer any questions you may have”

Brilliant Service

August 16, 2019

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