Third Party Intervention

Expertise in Maximising Conversion & Controlling Cost.

The Key to Controlling Claims Costs

Third party intervention is the single biggest mitigating factor for controlling costs and significantly impacting on the loss ratio.

A well-handled intervention case can result in savings of £2,000 – £3,000 per claim.

Setting the Right Strategy

MSL have the expertise to advise on the right strategy to quickly identify full or partial fault claims to ensure that:

  • Speedy contact is made with the Third Party
  • Their requirements are established, and
  • Appropriate services are made immediately available

When Intervention Works Best

Our skilled claims team market the intervention service, handle any objections and thereafter reach a fair settlement with the Third Party in relation to all aspects of their claim, including personal injury, if relevant.

Intervention works best when rapport is built with the Third Party and claims handlers pro-actively deliver upon promises made.

At MSL, our handlers are trained to provide the very best experience for Third Parties whilst optimising account performance.

The Benefits of Our Service

We are confident of our ability to provide the very best results and would be happy to benchmark our Third Party Intervention services against your internal team or existing supplier to demonstrate the benefits of our service.

Arrange a Consultation

Fill in our form and one of our experts will be in
touch to discuss your claims requirements.

Arrange a Consultation

“Stress free solution to a stressful situation”

I have had to use MSL a few times now and every time I have been impressed with the speed of response and how quick you seem to be able to deal with a stressful situation. Keep up the good work!

December 19, 2019

“Straight forward”

Morgan introduced herself and explained the company’s policies etc. and politely asked me for my relevant details. As I did not have all details such as insurance company name, she assured me that she was able to get them via Watkin Davies. All in all made me feel comfortable answering the questions.

December 10, 2019

“Hassle free service”

Replacement car delivered next working day. Excellent customer care. Thank you.

December 07, 2019

“MSL make a difficult situation a lot easier!”

I will make sure I have MSL included every time I take out a new policy.

December 06, 2019

Reported my non fault accident. Courtesy car sorted within 20 minutes. Lewis was very helpful.

December 05, 2019

“Very positive, helpful and fast response”

An assessment was completed on the same evening as the accident and claim.

December 03, 2019

“Fast and efficient service!”

Very efficient in navigating me through the minefield of details that needed to be addressed. My call handler, Lewis, acted quickly, getting my replacement driving school car organised. He has responded very quickly and efficiently to all of my needs and questions. Well done!

November 28, 2019

“Prompt, efficient, friendly”

Yes, I would recommend them. My call was answered promptly and in a friendly and professional manner by Danielle. I received the confirmation emails and Bodyshop contact information very quickly. I was also given advice which I found very useful.

November 17, 2019

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