Third Party Intervention

Expertise in Maximising Conversion & Controlling Cost.

The Key to Controlling Claims Costs

Third party intervention is the single biggest mitigating factor for controlling costs and significantly impacting on the loss ratio.

A well-handled intervention case can result in savings of £2,000 – £3,000 per claim.

Setting the Right Strategy

MSL have the expertise to advise on the right strategy to quickly identify full or partial fault claims to ensure that:

  • Speedy contact is made with the Third Party
  • Their requirements are established, and
  • Appropriate services are made immediately available

When Intervention Works Best

Our skilled claims team market the intervention service, handle any objections and thereafter reach a fair settlement with the Third Party in relation to all aspects of their claim, including personal injury, if relevant.

Intervention works best when rapport is built with the Third Party and claims handlers pro-actively deliver upon promises made.

At MSL, our handlers are trained to provide the very best experience for Third Parties whilst optimising account performance.

The Benefits of Our Service

We are confident of our ability to provide the very best results and would be happy to benchmark our Third Party Intervention services against your internal team or existing supplier to demonstrate the benefits of our service.

Arrange a Consultation

Fill in our form and one of our experts will be in
touch to discuss your claims requirements.

Arrange a Consultation

“Easy peasy!”

This is the second time I’ve had to use MSL in a short space of time and again I found the process smooth and detailed. I always get the impression your call handlers actually care and that nothing is a problem which is always reassuring when you’ve had a car accident.

September 30, 2019

“Excellent professional service”

Excellent service from Adam who was my appointed handler. Talked me through the process and took time to explain what was required and going to happen. Kept me informed constantly. Very happy with Adam’s service and customer care.

October 9, 2019

‘Smooth, efficient operators’

Good communicators, handled everything quickly and efficiently, took care of everything in a calm professional manner

November 13, 2019

“Excellent service”

Made it easy for me and left me to concentrate on my work.

September 3, 2019

Prompt, clear questioning and advice from a lady called Jorja.

September 3, 2019

First class service

August 21, 2019

Christine was very helpful and efficient. The whole process has been very simple so far.

August 21, 2019

“Helpful and willing to answer any questions you may have”

Brilliant Service

August 16, 2019

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