Misfuel Insurance

MSL Misfuel Insurance

MSL’s Misfuel insurance policy will cover the cost of draining a customer’s fuel tank if the wrong fuel has been used– either in situ or if necessary, the vehicle will be towed to a nearby garage.

What do we cover?

The cover will ensure the fuel tank will be expertly drained, as well as providing some fuel to get customers on their way again.

Product features to consider

Estimates from the RAC are that around 150,000 motorists in the UK each year accidentally put the wrong type of fuel in their cars. It can be easily done if you are in a rush or in unfamiliar surroundings and is a far more common occurrence than you might think.

Putting diesel into a petrol vehicle can cause damage and inconvenience but putting petrol into a diesel vehicle and driving off can be catastrophic for the vehicle. Repairs can run into thousands of pounds and may involve replacing the whole fuel system.

Aside from the inconvenience of putting the wrong type of fuel in a car, it can be expensive to get the fuel tank drained before continuing a journey.

Some comprehensive motor insurance policies cover misfuelling but not all do. Some will require an extra monthly premium to give misfuel insurance cover and customers should check their policy documents to see if a motor policy covers misfuelling.

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Efficient and helpful

“Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.”

February 27, 2020

Everything was handled in a professional way

“They dealt with my problem very quickly and I felt that they honestly were on my side.”

February 27, 2020

Fast, efficient and ‘human’ service

“Prompt call answering. I was guided easily through the process by the handler. Although there is, of course, a degree of scripted monologue, Sanara checked my understanding and ensured I had all the information before ending the call. I also received a confirmation email as promised. very supportive after an accident that had left me shaken. Thank you”

February 23, 2020

Danielle was extremely helpful, knowledgeable and patient with me during my claim. She answered all my questions thoroughly no matter how small (or indeed daft) they were. She followed as promised with emails and continued to answer my questions via email. She is a credit to your company.”

February 20, 2020

Great service as always

“Quick and simple. MSL took all the work on and stopped me from worrying”

February 19, 2020

Professional, friendly empathetic service. Thank you.

“Christine took my call and was fantastic. She explained the process, was clear, precise and empathetic. As someone who hasn’t made a claim before this was quite a daunting prospect, but Christine gave reassurance with her professionalism.”

February 14, 2020

Great people to help you through the process

“Really pleased the way they help you when dealing with your claim. The process was explained clearly throughout. Very happy customer!!”

February 13, 2020

Professional and friendly

“In a stressful situation MSL made things easy to handle and took care of everything! Got me on the road again within the hour.”

February 08, 2020

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