Property claims range from the straightforward to the complex and with the vast number of insured perils and coverages on offer to your customers it’s important that your claims team is experienced and proactive, with technical
know-how and an eye for detail.
MSL has all those boxes ticked.
Our in-house FNOL team operates 24/7, 365 days a year, meaning we can quickly take control of a situation and set each claim off on the right footing, including use of emergency contractors to secure and protect vulnerable properties.
Costs are carefully controlled, with our experienced team mitigating claims spend and reducing settlement times by utilising technology and our panel of carefully chosen suppliers, including a managed builder repair and restoration network.
We fully appreciate the shock, upset and inconvenience that can be caused by a significantly damaged home or business premises and do all that we can to minimise distress. All claims are handled sensitively with empathy and a high degree of pragmatism.
Offering specific aspects of the claims experience or the full end-to-end process, all of our services are underpinned by an approach that puts your customer at the heart of all we do.
“Stress free solution to a stressful situation”
I have had to use MSL a few times now and every time I have been impressed with the speed of response and how quick you seem to be able to deal with a stressful situation. Keep up the good work!
December 19, 2019
“Straight forward”
Morgan introduced herself and explained the company’s policies etc. and politely asked me for my relevant details. As I did not have all details such as insurance company name, she assured me that she was able to get them via Watkin Davies. All in all made me feel comfortable answering the questions.
December 10, 2019
“Hassle free service”
Replacement car delivered next working day. Excellent customer care. Thank you.
December 07, 2019
“MSL make a difficult situation a lot easier!”
I will make sure I have MSL included every time I take out a new policy.
December 06, 2019
Reported my non fault accident. Courtesy car sorted within 20 minutes. Lewis was very helpful.
December 05, 2019
“Very positive, helpful and fast response”
An assessment was completed on the same evening as the accident and claim.
December 03, 2019
“Fast and efficient service!”
Very efficient in navigating me through the minefield of details that needed to be addressed. My call handler, Lewis, acted quickly, getting my replacement driving school car organised. He has responded very quickly and efficiently to all of my needs and questions. Well done!
November 28, 2019
“Prompt, efficient, friendly”
Yes, I would recommend them. My call was answered promptly and in a friendly and professional manner by Danielle. I received the confirmation emails and Bodyshop contact information very quickly. I was also given advice which I found very useful.
November 17, 2019
