Property claims range from the straightforward to the complex and with the vast number of insured perils and coverages on offer to your customers it’s important that your claims team is experienced and proactive, with technical
know-how and an eye for detail.
MSL has all those boxes ticked.
Our in-house FNOL team operates 24/7, 365 days a year, meaning we can quickly take control of a situation and set each claim off on the right footing, including use of emergency contractors to secure and protect vulnerable properties.
Costs are carefully controlled, with our experienced team mitigating claims spend and reducing settlement times by utilising technology and our panel of carefully chosen suppliers, including a managed builder repair and restoration network.
We fully appreciate the shock, upset and inconvenience that can be caused by a significantly damaged home or business premises and do all that we can to minimise distress. All claims are handled sensitively with empathy and a high degree of pragmatism.
Offering specific aspects of the claims experience or the full end-to-end process, all of our services are underpinned by an approach that puts your customer at the heart of all we do.
Efficient and helpful
“Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.”
February 27, 2020
Everything was handled in a professional way
“They dealt with my problem very quickly and I felt that they honestly were on my side.”
February 27, 2020
Fast, efficient and ‘human’ service
“Prompt call answering. I was guided easily through the process by the handler. Although there is, of course, a degree of scripted monologue, Sanara checked my understanding and ensured I had all the information before ending the call. I also received a confirmation email as promised. very supportive after an accident that had left me shaken. Thank you”
February 23, 2020
Danielle was extremely helpful, knowledgeable and patient with me during my claim. She answered all my questions thoroughly no matter how small (or indeed daft) they were. She followed as promised with emails and continued to answer my questions via email. She is a credit to your company.”
February 20, 2020
Great service as always
“Quick and simple. MSL took all the work on and stopped me from worrying”
February 19, 2020
Professional, friendly empathetic service. Thank you.
“Christine took my call and was fantastic. She explained the process, was clear, precise and empathetic. As someone who hasn’t made a claim before this was quite a daunting prospect, but Christine gave reassurance with her professionalism.”
February 14, 2020
Great people to help you through the process
“Really pleased the way they help you when dealing with your claim. The process was explained clearly throughout. Very happy customer!!”
February 13, 2020
Professional and friendly
“In a stressful situation MSL made things easy to handle and took care of everything! Got me on the road again within the hour.”
February 08, 2020
