Property claims range from the straightforward to the complex and with the vast number of insured perils and coverages on offer to your customers it’s important that your claims team is experienced and proactive, with technical
know-how and an eye for detail.
MSL has all those boxes ticked.
Our in-house FNOL team operates 24/7, 365 days a year, meaning we can quickly take control of a situation and set each claim off on the right footing, including use of emergency contractors to secure and protect vulnerable properties.
Costs are carefully controlled, with our experienced team mitigating claims spend and reducing settlement times by utilising technology and our panel of carefully chosen suppliers, including a managed builder repair and restoration network.
We fully appreciate the shock, upset and inconvenience that can be caused by a significantly damaged home or business premises and do all that we can to minimise distress. All claims are handled sensitively with empathy and a high degree of pragmatism.
Offering specific aspects of the claims experience or the full end-to-end process, all of our services are underpinned by an approach that puts your customer at the heart of all we do.
“Easy peasy!”
This is the second time I’ve had to use MSL in a short space of time and again I found the process smooth and detailed. I always get the impression your call handlers actually care and that nothing is a problem which is always reassuring when you’ve had a car accident.
September 30, 2019
“Excellent professional service”
Excellent service from Adam who was my appointed handler. Talked me through the process and took time to explain what was required and going to happen. Kept me informed constantly. Very happy with Adam’s service and customer care.
October 9, 2019
‘Smooth, efficient operators’
Good communicators, handled everything quickly and efficiently, took care of everything in a calm professional manner
November 13, 2019
“Excellent service”
Made it easy for me and left me to concentrate on my work.
September 3, 2019
Prompt, clear questioning and advice from a lady called Jorja.
September 3, 2019
First class service
August 21, 2019
Christine was very helpful and efficient. The whole process has been very simple so far.
August 21, 2019
“Helpful and willing to answer any questions you may have”
Brilliant Service
August 16, 2019
