4.6 Feefo

Contact Us

Employers’ & Public Liability

End-to-End Claims Handling & Resolution Services.

Comprehensive & Effective Claims Solutions

MSL offers end-to-end claims handling and resolution services to Insurers and policyholders in both the private and public sectors. Our service runs from FNOL through to conclusion of the claim, but can be tailored according to your requirements.

Understanding Our Customers

Employers’ and Public Liability claims can be wide and varied in nature and complexity, so our experienced team is set up to manage the reputational risk and thereafter the financial cost associated with such cases.

MSL represents both Insurer and customer in our liability claims handling, conducting careful and thorough investigations, assessing and agreeing liability and thereafter damages or robustly defending the case.

It’s essential in such cases that we fully understand the client’s business and have a careful eye on potential fraud or exaggeration.

Expertise & Pragmatism

The team at MSL use our expertise and pragmatism to reach the right outcomes at the right value. We are driven to reach sensible decisions quickly, control costs and to put customers at the centre of all we do.

Where necessary we work with market leading investigators and lawyers in order to deliver a comprehensive and effective claims solution.

Arrange a Consultation

Fill in our form and one of our experts will be in
touch to discuss your claims requirements.

Arrange a Consultation

Efficient and helpful

“Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.”

February 27, 2020

Everything was handled in a professional way

“They dealt with my problem very quickly and I felt that they honestly were on my side.”

February 27, 2020

Fast, efficient and ‘human’ service

“Prompt call answering. I was guided easily through the process by the handler. Although there is, of course, a degree of scripted monologue, Sanara checked my understanding and ensured I had all the information before ending the call. I also received a confirmation email as promised. very supportive after an accident that had left me shaken. Thank you”

February 23, 2020

Danielle was extremely helpful, knowledgeable and patient with me during my claim. She answered all my questions thoroughly no matter how small (or indeed daft) they were. She followed as promised with emails and continued to answer my questions via email. She is a credit to your company.”

February 20, 2020

Great service as always

“Quick and simple. MSL took all the work on and stopped me from worrying”

February 19, 2020

Professional, friendly empathetic service. Thank you.

“Christine took my call and was fantastic. She explained the process, was clear, precise and empathetic. As someone who hasn’t made a claim before this was quite a daunting prospect, but Christine gave reassurance with her professionalism.”

February 14, 2020

Great people to help you through the process

“Really pleased the way they help you when dealing with your claim. The process was explained clearly throughout. Very happy customer!!”

February 13, 2020

Professional and friendly

“In a stressful situation MSL made things easy to handle and took care of everything! Got me on the road again within the hour.”

February 08, 2020

arrow_downAsset 1Asset 2carpressclosecrossemailinfographiclearner-drivermotorbike-helmetmsl-arrow msl-chevronmulti-carwhitepaperphoneAsset 1presssharesocial_facebooksocial_googleplussocial_instagramAsset 1social_linkedinsocial_pinterestlogo-twitter-glyph-32social_youtubeAsset 2Asset 1steering-wheeltaxitickvideowhitepaper