Alan Brown appointed Head of Claims Operations at MSL

MSL has appointed Alan Brown as Head of Claims Operations. Alan began his new role in early January and reports to Managing Director Glen Eastwood.

Glen explained that Alan will be responsible for enhancing the day-to-day operations of the claims business, which handles the whole of the claim from FNOL through to settlement.

Glen said:

“MSL, part of the Drive Further collective, is a family-owned business with a strong focus on customer service. Alan’s role in ensuring a seamless claims journey for our customers is critical, and I am delighted he has joined us to help build on the substantial growth we have achieved during the last 18 months.”

Glen added:

“He is a highly experienced claims professional, having held senior roles with insurers as well as on the supply side, so he understands what our insurer clients require from their claims service provider.”

“MSL works in partnership with MGAs, insurers, brokers and self-insured businesses, all of whom rightly demand market-leading claims services. Our niche and specialist segments, such as taxi and driving instructors, are especially vulnerable to their vehicles being off the road, so Alan has a vital role in making sure these customers are back in the driving seat, earning their living, as quickly as possible.”

Alan said:

“MSL is a fantastic business and, following recent growth, is poised to benefit from the raft of recent reforms in claims. It has invested in new technology and expanded the range of services it offers clients, and I am seriously excited by the opportunity to work alongside Glen and the team to make MSL a leading claims and legal expenses player for the 2020s.”

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