Fraud Detection & Handling

A Major Issue for UK Insurers

The ABI estimates that Insurers detect one fraud every minute and saved in the region of £1.3bn in 2017.

Fraud Detection Specialists

Our entire team is trained to identify and act upon fraud, making use of our fraud detection tools and external databases. Thereafter, suspect cases are escalated to our fraud specialists who conduct thorough investigations into any suspect cases.

Defeating Fraudulent Claims

We partner with a leading national law firm who assist us in identifying, investigating and defeating fraudulent claims. We also utilise market-leading investigators in relation to liability and credit hire fraud claims and have the capability to utilise telephone based fraud detection software to identify risk within the claims we are handling.

Arrange a Consultation

Fill in our form and one of our experts will be in
touch to discuss your claims requirements.

Arrange a Consultation

“Easy peasy!”

This is the second time I’ve had to use MSL in a short space of time and again I found the process smooth and detailed. I always get the impression your call handlers actually care and that nothing is a problem which is always reassuring when you’ve had a car accident.

September 30, 2019

“Excellent professional service”

Excellent service from Adam who was my appointed handler. Talked me through the process and took time to explain what was required and going to happen. Kept me informed constantly. Very happy with Adam’s service and customer care.

October 9, 2019

‘Smooth, efficient operators’

Good communicators, handled everything quickly and efficiently, took care of everything in a calm professional manner

November 13, 2019

“Excellent service”

Made it easy for me and left me to concentrate on my work.

September 3, 2019

Prompt, clear questioning and advice from a lady called Jorja.

September 3, 2019

First class service

August 21, 2019

Christine was very helpful and efficient. The whole process has been very simple so far.

August 21, 2019

“Helpful and willing to answer any questions you may have”

Brilliant Service

August 16, 2019

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