MSL is able to provide Reinsurers and Capacity providers assurances that when it comes to large loss claims handling they are in experienced hands.
The early stages of a large loss claim help shape the future direction, with investigation and deployment of rehabilitation key factors in mitigating the overall case value. Our claims team is trained to identify potential large loss cases and our claims handling system also flags cases to ensure they are recognised and investigated proactively.
Thorough investigation of potential large loss claims is essential whilst information is still fresh in the minds of witnesses and the various parties involved. Our investigation process involves interviewing all relevant parties, reviewing news sources, social media, CCTV, telematics data and obtaining locus and Police reports to help build a full picture of the circumstances and details of any injuries.
The impact large loss cases can have on our clients’ financial performance drives us to work closely with all parties to ensure that everyone knows where the claim is heading and how we plan to bring it to a conclusion at the right level. This transparency is paramount when handling high value cases and works seamlessly in conjunction with our reserving accuracy. Working with a market leading legal panel we ensure that our clients are correctly supported should cases litigate or when representation is needed for customers at Coroners Inquests and prosecutions.
“Easy peasy!”
This is the second time I’ve had to use MSL in a short space of time and again I found the process smooth and detailed. I always get the impression your call handlers actually care and that nothing is a problem which is always reassuring when you’ve had a car accident.
September 30, 2019
“Excellent professional service”
Excellent service from Adam who was my appointed handler. Talked me through the process and took time to explain what was required and going to happen. Kept me informed constantly. Very happy with Adam’s service and customer care.
October 9, 2019
‘Smooth, efficient operators’
Good communicators, handled everything quickly and efficiently, took care of everything in a calm professional manner
November 13, 2019
“Excellent service”
Made it easy for me and left me to concentrate on my work.
September 3, 2019
Prompt, clear questioning and advice from a lady called Jorja.
September 3, 2019
First class service
August 21, 2019
Christine was very helpful and efficient. The whole process has been very simple so far.
August 21, 2019
“Helpful and willing to answer any questions you may have”
Brilliant Service
August 16, 2019
