MSL is able to provide Reinsurers and Capacity providers assurances that when it comes to large loss claims handling they are in experienced hands.
The early stages of a large loss claim help shape the future direction, with investigation and deployment of rehabilitation key factors in mitigating the overall case value. Our claims team is trained to identify potential large loss cases and our claims handling system also flags cases to ensure they are recognised and investigated proactively.
Thorough investigation of potential large loss claims is essential whilst information is still fresh in the minds of witnesses and the various parties involved. Our investigation process involves interviewing all relevant parties, reviewing news sources, social media, CCTV, telematics data and obtaining locus and Police reports to help build a full picture of the circumstances and details of any injuries.
The impact large loss cases can have on our clients’ financial performance drives us to work closely with all parties to ensure that everyone knows where the claim is heading and how we plan to bring it to a conclusion at the right level. This transparency is paramount when handling high value cases and works seamlessly in conjunction with our reserving accuracy. Working with a market leading legal panel we ensure that our clients are correctly supported should cases litigate or when representation is needed for customers at Coroners Inquests and prosecutions.
“Stress free solution to a stressful situation”
I have had to use MSL a few times now and every time I have been impressed with the speed of response and how quick you seem to be able to deal with a stressful situation. Keep up the good work!
December 19, 2019
“Straight forward”
Morgan introduced herself and explained the company’s policies etc. and politely asked me for my relevant details. As I did not have all details such as insurance company name, she assured me that she was able to get them via Watkin Davies. All in all made me feel comfortable answering the questions.
December 10, 2019
“Hassle free service”
Replacement car delivered next working day. Excellent customer care. Thank you.
December 07, 2019
“MSL make a difficult situation a lot easier!”
I will make sure I have MSL included every time I take out a new policy.
December 06, 2019
Reported my non fault accident. Courtesy car sorted within 20 minutes. Lewis was very helpful.
December 05, 2019
“Very positive, helpful and fast response”
An assessment was completed on the same evening as the accident and claim.
December 03, 2019
“Fast and efficient service!”
Very efficient in navigating me through the minefield of details that needed to be addressed. My call handler, Lewis, acted quickly, getting my replacement driving school car organised. He has responded very quickly and efficiently to all of my needs and questions. Well done!
November 28, 2019
“Prompt, efficient, friendly”
Yes, I would recommend them. My call was answered promptly and in a friendly and professional manner by Danielle. I received the confirmation emails and Bodyshop contact information very quickly. I was also given advice which I found very useful.
November 17, 2019
