MSL is able to provide Reinsurers and Capacity providers assurances that when it comes to large loss claims handling they are in experienced hands.
The early stages of a large loss claim help shape the future direction, with investigation and deployment of rehabilitation key factors in mitigating the overall case value. Our claims team is trained to identify potential large loss cases and our claims handling system also flags cases to ensure they are recognised and investigated proactively.
Thorough investigation of potential large loss claims is essential whilst information is still fresh in the minds of witnesses and the various parties involved. Our investigation process involves interviewing all relevant parties, reviewing news sources, social media, CCTV, telematics data and obtaining locus and Police reports to help build a full picture of the circumstances and details of any injuries.
The impact large loss cases can have on our clients’ financial performance drives us to work closely with all parties to ensure that everyone knows where the claim is heading and how we plan to bring it to a conclusion at the right level. This transparency is paramount when handling high value cases and works seamlessly in conjunction with our reserving accuracy. Working with a market leading legal panel we ensure that our clients are correctly supported should cases litigate or when representation is needed for customers at Coroners Inquests and prosecutions.
Efficient and helpful
“Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.”
February 27, 2020
Everything was handled in a professional way
“They dealt with my problem very quickly and I felt that they honestly were on my side.”
February 27, 2020
Fast, efficient and ‘human’ service
“Prompt call answering. I was guided easily through the process by the handler. Although there is, of course, a degree of scripted monologue, Sanara checked my understanding and ensured I had all the information before ending the call. I also received a confirmation email as promised. very supportive after an accident that had left me shaken. Thank you”
February 23, 2020
Danielle was extremely helpful, knowledgeable and patient with me during my claim. She answered all my questions thoroughly no matter how small (or indeed daft) they were. She followed as promised with emails and continued to answer my questions via email. She is a credit to your company.”
February 20, 2020
Great service as always
“Quick and simple. MSL took all the work on and stopped me from worrying”
February 19, 2020
Professional, friendly empathetic service. Thank you.
“Christine took my call and was fantastic. She explained the process, was clear, precise and empathetic. As someone who hasn’t made a claim before this was quite a daunting prospect, but Christine gave reassurance with her professionalism.”
February 14, 2020
Great people to help you through the process
“Really pleased the way they help you when dealing with your claim. The process was explained clearly throughout. Very happy customer!!”
February 13, 2020
Professional and friendly
“In a stressful situation MSL made things easy to handle and took care of everything! Got me on the road again within the hour.”
February 08, 2020
