MSL is able to provide Reinsurers and Capacity providers assurances that when it comes to large loss claims handling they are in experienced hands.
The early stages of a large loss claim help shape the future direction, with investigation and deployment of rehabilitation key factors in mitigating the overall case value. Our claims team is trained to identify potential large loss cases and our claims handling system also flags cases to ensure they are recognised and investigated proactively.
Thorough investigation of potential large loss claims is essential whilst information is still fresh in the minds of witnesses and the various parties involved. Our investigation process involves interviewing all relevant parties, reviewing news sources, social media, CCTV, telematics data and obtaining locus and Police reports to help build a full picture of the circumstances and details of any injuries.
The impact large loss cases can have on our clients’ financial performance drives us to work closely with all parties to ensure that everyone knows where the claim is heading and how we plan to bring it to a conclusion at the right level. This transparency is paramount when handling high value cases and works seamlessly in conjunction with our reserving accuracy. Working with a market leading legal panel we ensure that our clients are correctly supported should cases litigate or when representation is needed for customers at Coroners Inquests and prosecutions.
“Excellent service”
Made it easy for me and left me to concentrate on my work.
September 3, 2019
Prompt, clear questioning and advice from a lady called Jorja.
September 3, 2019
First class service
August 21, 2019
Christine was very helpful and efficient. The whole process has been very simple so far.
August 21, 2019
“Helpful and willing to answer any questions you may have”
Brilliant Service
August 16, 2019
“MSL is great, staff over the phone are very patient”
I strongly recommend MSL
August 14, 2019
“Tended to all my needs and answered questions, told me what’s happening”
I would recommend them to friends and family
August 10, 2019
Effortless from a customer point of view. Pleasant, helpful management of the claim.
August 9, 2019
