Claims Handling at Its Best

MSL is a customer focused claims business, offering claims handling services and legal expenses insurance to MGAs, Insurers,
Brokers & Self-Insured businesses.

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You Can Trust Our Team of Award Winning Claims Experts

Controlling claims costs, improving business performance and providing the very best customer journey are core to our partnership approach and why we’ve been providing claims services for over 35 years.

Covering All Your Claims Needs

MSL’s highly experienced management team utilise their wealth of industry knowledge to advise on all aspects of the claims process, tailoring our service to your business’ individual needs. We see ourselves as an extension of your business and as a result can deliver excellent financial results and high levels of customer satisfaction via our claims handling services and legal expenses proposition.

Our claims services are designed to suit your business model. Specific service elements can be hand-picked from our full spectrum of claims handling solutions or opt for the entire end-to-end service. Whichever path your business takes we will closely control your claim speed whilst providing excellent advice and a seamless claims experience to your customers.

  • Highly experienced management team has delivered results for top UK insurers
  • In-house FNOL service 24/7, 365 days per year
  • Proactive strategy to optimise performance
  • National repair  and hire network covering the entire claims process
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MSL’s Legal Expenses product range is designed to offer flexibility for our business partners and an excellent level of cover for your customers across a number of sectors including motor, commercial and family.

The Legal Expenses team manage a diverse range of customers and claims, providing expert advice and customer-centric service throughout the claims experience.

  • Fault and non-fault services for drivers and motorcycle claims
  • In-house underwriting offering agile, flexible and robust solutions
  • Improved financial performance via our partnership approach
  • Dedicated handlers and in-house 24/7 x 365 FNOL service
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Servicing Markets We Know & Understand

Specialising in claims, MSL have developed a range of products and services to cater for all business types within the insurance industry.

Our team has the skills and expertise to provide market-leading solutions whether you are an MGA, Insurer, Broker or Self-Insured business.

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Never Lose Sight of Your Account

Give your team complete claims visibility 24/7 through our web based portal. Access key activities and the current status of every claim as well as a full suite of bespoke MI reports which enable complete transparency.

MSL Connect

Thousands of Happy Customers

We know it costs five times more to win new business than it does to retain it.
The shop window of any insurance business is the claims experience.
Our services are geared up to put the customer first, ensure they are well looked after and left with an excellent impression throughout.

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Efficient and helpful

“Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.”

February 27, 2020

Everything was handled in a professional way

“They dealt with my problem very quickly and I felt that they honestly were on my side.”

February 27, 2020

Fast, efficient and ‘human’ service

“Prompt call answering. I was guided easily through the process by the handler. Although there is, of course, a degree of scripted monologue, Sanara checked my understanding and ensured I had all the information before ending the call. I also received a confirmation email as promised. very supportive after an accident that had left me shaken. Thank you”

February 23, 2020

Danielle was extremely helpful, knowledgeable and patient with me during my claim. She answered all my questions thoroughly no matter how small (or indeed daft) they were. She followed as promised with emails and continued to answer my questions via email. She is a credit to your company.”

February 20, 2020

Great service as always

“Quick and simple. MSL took all the work on and stopped me from worrying”

February 19, 2020

Professional, friendly empathetic service. Thank you.

“Christine took my call and was fantastic. She explained the process, was clear, precise and empathetic. As someone who hasn’t made a claim before this was quite a daunting prospect, but Christine gave reassurance with her professionalism.”

February 14, 2020

Great people to help you through the process

“Really pleased the way they help you when dealing with your claim. The process was explained clearly throughout. Very happy customer!!”

February 13, 2020

Professional and friendly

“In a stressful situation MSL made things easy to handle and took care of everything! Got me on the road again within the hour.”

February 08, 2020

Case Studies

MSL is proud to undertake work across a diverse client base in both legal expenses and claims handling services. Here are some examples of the work we do:

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