Home - MSL Legal Expenses Limited

Covering All Your Claims Needs

MSL’s highly experienced management team utilise their wealth of industry knowledge to advise on all aspects of the claims process, tailoring our service to your business’ individual needs. We see ourselves as an extension of your business and as a result can deliver excellent financial results and high levels of customer satisfaction via our claims handling services and legal expenses proposition.

Our claims services are designed to suit your business model. Specific service elements can be hand-picked from our full spectrum of claims handling solutions or opt for the entire end-to-end service. Whichever path your business takes we will closely control your claim speed whilst providing excellent advice and a seamless claims experience to your customers.

Highly experienced management team has delivered results for top UK insurers
In-house FNOL service 24/7, 365 days per year
Proactive strategy to optimise performance
National repair and hire network covering the entire claims process

Find out more

MSL’s Legal Expenses product range is designed to offer flexibility for our business partners and an excellent level of cover for your customers across a number of sectors including motor, commercial and family.

The Legal Expenses team manage a diverse range of customers and claims, providing expert advice and customer-centric service throughout the claims experience.

Fault and non-fault services for drivers and motorcycle claims
In-house underwriting offering agile, flexible and robust solutions
Improved financial performance via our partnership approach
Dedicated handlers and in-house 24/7 x 365 FNOL service

Find out more

Servicing Markets We Know & Understand

Specialising in claims, MSL have developed a range of products and services to cater for all business types within the insurance industry.

Our team has the skills and expertise to provide market-leading solutions whether you are an MGA, Insurer, Broker or Self-Insured business.

Find out more

MGAs

Bespoke business partnerships designed to benefit your business and customers.

Find out More

Insurers

Outsourced solutions that reduce expenditure, boost efficiency and provide excellent customer service.

Find out More

Brokers

Legal expenses policies delivering excellent cover and impartial advice from FNOL to settlement.

Find out More

Self-Insured Businesses

Flexible strategic solutions providing reduced claims and renewal costs through optimised performance.

Find out More

Never Lose Sight of Your Account

Give your team complete claims visibility 24/7 through our web based portal. Access key activities and the current status of every claim as well as a full suite of bespoke MI reports which enable complete transparency.

MSL Connect

Thousands of Happy Customers

We know it costs five times more to win new business than it does to retain it.
The shop window of any insurance business is the claims experience.
Our services are geared up to put the customer first, ensure they are well looked after and left with an excellent impression throughout.

Find out more

View All Reviews

“Stress free solution to a stressful situation”

I have had to use MSL a few times now and every time I have been impressed with the speed of response and how quick you seem to be able to deal with a stressful situation. Keep up the good work!

December 19, 2019

“Straight forward”

Morgan introduced herself and explained the company’s policies etc. and politely asked me for my relevant details. As I did not have all details such as insurance company name, she assured me that she was able to get them via Watkin Davies. All in all made me feel comfortable answering the questions.

December 10, 2019

“Hassle free service”

Replacement car delivered next working day. Excellent customer care. Thank you.

December 07, 2019

“MSL make a difficult situation a lot easier!”

I will make sure I have MSL included every time I take out a new policy.

December 06, 2019

Reported my non fault accident. Courtesy car sorted within 20 minutes. Lewis was very helpful.

December 05, 2019

“Very positive, helpful and fast response”

An assessment was completed on the same evening as the accident and claim.

December 03, 2019

“Fast and efficient service!”

Very efficient in navigating me through the minefield of details that needed to be addressed. My call handler, Lewis, acted quickly, getting my replacement driving school car organised. He has responded very quickly and efficiently to all of my needs and questions. Well done!

November 28, 2019

“Prompt, efficient, friendly”

Yes, I would recommend them. My call was answered promptly and in a friendly and professional manner by Danielle. I received the confirmation emails and Bodyshop contact information very quickly. I was also given advice which I found very useful.

November 17, 2019

Case Studies

MSL is proud to undertake work across a diverse client base in both legal expenses and claims handling services. Here are some examples of the work we do: