Claims Handling at Its Best

MSL is a customer focused claims business, offering claims handling services and legal expenses insurance to MGAs, Insurers,
Brokers & Self-Insured businesses.

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You Can Trust Our Team of Award Winning Claims Experts

Controlling claims costs, improving business performance and providing the very best customer journey are core to our partnership approach and why we’ve been providing claims services for over 35 years.

Covering All Your Claims Needs

MSL’s highly experienced management team utilise their wealth of industry knowledge to advise on all aspects of the claims process, tailoring our service to your business’ individual needs. We see ourselves as an extension of your business and as a result can deliver excellent financial results and high levels of customer satisfaction via our claims handling services and legal expenses proposition.

Our claims services are designed to suit your business model. Specific service elements can be hand-picked from our full spectrum of claims handling solutions or opt for the entire end-to-end service. Whichever path your business takes we will closely control your claim speed whilst providing excellent advice and a seamless claims experience to your customers.

  • Highly experienced management team has delivered results for top UK insurers
  • In-house FNOL service 24/7, 365 days per year
  • Proactive strategy to optimise performance
  • National repair  and hire network covering the entire claims process
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MSL’s Legal Expenses product range is designed to offer flexibility for our business partners and an excellent level of cover for your customers across a number of sectors including motor, commercial and family.

The Legal Expenses team manage a diverse range of customers and claims, providing expert advice and customer-centric service throughout the claims experience.

  • Fault and non-fault services for drivers and motorcycle claims
  • In-house underwriting offering agile, flexible and robust solutions
  • Improved financial performance via our partnership approach
  • Dedicated handlers and in-house 24/7 x 365 FNOL service
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Servicing Markets We Know & Understand

Specialising in claims, MSL have developed a range of products and services to cater for all business types within the insurance industry.

Our team has the skills and expertise to provide market-leading solutions whether you are an MGA, Insurer, Broker or Self-Insured business.

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Never Lose Sight of Your Account

Give your team complete claims visibility 24/7 through our web based portal. Access key activities and the current status of every claim as well as a full suite of bespoke MI reports which enable complete transparency.

MSL Connect

Thousands of Happy Customers

We know it costs five times more to win new business than it does to retain it.
The shop window of any insurance business is the claims experience.
Our services are geared up to put the customer first, ensure they are well looked after and left with an excellent impression throughout.

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“Easy peasy!”

This is the second time I’ve had to use MSL in a short space of time and again I found the process smooth and detailed. I always get the impression your call handlers actually care and that nothing is a problem which is always reassuring when you’ve had a car accident.

September 30, 2019

“Excellent professional service”

Excellent service from Adam who was my appointed handler. Talked me through the process and took time to explain what was required and going to happen. Kept me informed constantly. Very happy with Adam’s service and customer care.

October 9, 2019

‘Smooth, efficient operators’

Good communicators, handled everything quickly and efficiently, took care of everything in a calm professional manner

November 13, 2019

“Excellent service”

Made it easy for me and left me to concentrate on my work.

September 3, 2019

Prompt, clear questioning and advice from a lady called Jorja.

September 3, 2019

First class service

August 21, 2019

Christine was very helpful and efficient. The whole process has been very simple so far.

August 21, 2019

“Helpful and willing to answer any questions you may have”

Brilliant Service

August 16, 2019

Case Studies

MSL is proud to undertake work across a diverse client base in both legal expenses and claims handling services. Here are some examples of the work we do:

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