Claims Handling at Its Best

MSL is a customer focused claims business, offering claims handling services and legal expenses insurance to MGAs, Insurers,
Brokers & Self-Insured businesses.

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You Can Trust Our Team of Award Winning Claims Experts

Controlling claims costs, improving business performance and providing the very best customer journey are core to our partnership approach and why we’ve been providing claims services for over 35 years.

Covering All Your Claims Needs

MSL’s highly experienced management team utilise their wealth of industry knowledge to advise on all aspects of the claims process, tailoring our service to your business’ individual needs. We see ourselves as an extension of your business and as a result can deliver excellent financial results and high levels of customer satisfaction via our claims handling services and legal expenses proposition.

Our claims services are designed to suit your business model. Specific service elements can be hand-picked from our full spectrum of claims handling solutions or opt for the entire end-to-end service. Whichever path your business takes we will closely control your claim speed whilst providing excellent advice and a seamless claims experience to your customers.

  • Highly experienced management team has delivered results for top UK insurers
  • In-house FNOL service 24/7, 365 days per year
  • Proactive strategy to optimise performance
  • National repair  and hire network covering the entire claims process
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MSL’s Legal Expenses product range is designed to offer flexibility for our business partners and an excellent level of cover for your customers across a number of sectors including motor, commercial and family.

The Legal Expenses team manage a diverse range of customers and claims, providing expert advice and customer-centric service throughout the claims experience.

  • Fault and non-fault services for drivers and motorcycle claims
  • In-house underwriting offering agile, flexible and robust solutions
  • Improved financial performance via our partnership approach
  • Dedicated handlers and in-house 24/7 x 365 FNOL service
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Servicing Markets We Know & Understand

Specialising in claims, MSL have developed a range of products and services to cater for all business types within the insurance industry.

Our team has the skills and expertise to provide market-leading solutions whether you are an MGA, Insurer, Broker or Self-Insured business.

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Never Lose Sight of Your Account

Give your team complete claims visibility 24/7 through our web based portal. Access key activities and the current status of every claim as well as a full suite of bespoke MI reports which enable complete transparency.

MSL Connect

Thousands of Happy Customers

We know it costs five times more to win new business than it does to retain it.
The shop window of any insurance business is the claims experience.
Our services are geared up to put the customer first, ensure they are well looked after and left with an excellent impression throughout.

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“Stress free solution to a stressful situation”

I have had to use MSL a few times now and every time I have been impressed with the speed of response and how quick you seem to be able to deal with a stressful situation. Keep up the good work!

December 19, 2019

“Straight forward”

Morgan introduced herself and explained the company’s policies etc. and politely asked me for my relevant details. As I did not have all details such as insurance company name, she assured me that she was able to get them via Watkin Davies. All in all made me feel comfortable answering the questions.

December 10, 2019

“Hassle free service”

Replacement car delivered next working day. Excellent customer care. Thank you.

December 07, 2019

“MSL make a difficult situation a lot easier!”

I will make sure I have MSL included every time I take out a new policy.

December 06, 2019

Reported my non fault accident. Courtesy car sorted within 20 minutes. Lewis was very helpful.

December 05, 2019

“Very positive, helpful and fast response”

An assessment was completed on the same evening as the accident and claim.

December 03, 2019

“Fast and efficient service!”

Very efficient in navigating me through the minefield of details that needed to be addressed. My call handler, Lewis, acted quickly, getting my replacement driving school car organised. He has responded very quickly and efficiently to all of my needs and questions. Well done!

November 28, 2019

“Prompt, efficient, friendly”

Yes, I would recommend them. My call was answered promptly and in a friendly and professional manner by Danielle. I received the confirmation emails and Bodyshop contact information very quickly. I was also given advice which I found very useful.

November 17, 2019

Case Studies

MSL is proud to undertake work across a diverse client base in both legal expenses and claims handling services. Here are some examples of the work we do:

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