Claims Handling at Its Best

MSL is a customer focused claims business, offering claims handling services and legal expenses insurance to MGAs, Insurers,
Brokers & Self-Insured businesses.

Find Out More

You Can Trust Our Team of Award Winning Claims Experts

Controlling claims costs, improving business performance and providing the very best customer journey are core to our partnership approach and why we’ve been providing claims services for over 35 years.

Covering All Your Claims Needs

MSL’s highly experienced management team utilise their wealth of industry knowledge to advise on all aspects of the claims process, tailoring our service to your business’ individual needs. We see ourselves as an extension of your business and as a result can deliver excellent financial results and high levels of customer satisfaction via our claims handling services and legal expenses proposition.

Our claims services are designed to suit your business model. Specific service elements can be hand-picked from our full spectrum of claims handling solutions or opt for the entire end-to-end service. Whichever path your business takes we will closely control your claim speed whilst providing excellent advice and a seamless claims experience to your customers.

  • Highly experienced management team has delivered results for top UK insurers
  • In-house FNOL service 24/7, 365 days per year
  • Proactive strategy to optimise performance
  • National repair  and hire network covering the entire claims process
Find out more

MSL’s Legal Expenses product range is designed to offer flexibility for our business partners and an excellent level of cover for your customers across a number of sectors including motor, commercial and family.

The Legal Expenses team manage a diverse range of customers and claims, providing expert advice and customer-centric service throughout the claims experience.

  • Fault and non-fault services for drivers and motorcycle claims
  • In-house underwriting offering agile, flexible and robust solutions
  • Improved financial performance via our partnership approach
  • Dedicated handlers and in-house 24/7 x 365 FNOL service
Find out more

Servicing Markets We Know & Understand

Specialising in claims, MSL have developed a range of products and services to cater for all business types within the insurance industry.

Our team has the skills and expertise to provide market-leading solutions whether you are an MGA, Insurer, Broker or Self-Insured business.

Find out more

Never Lose Sight of Your Account

Give your team complete claims visibility 24/7 through our web based portal. Access key activities and the current status of every claim as well as a full suite of bespoke MI reports which enable complete transparency.

MSL Connect

Thousands of Happy Customers

We know it costs five times more to win new business than it does to retain it.
The shop window of any insurance business is the claims experience.
Our services are geared up to put the customer first, ensure they are well looked after and left with an excellent impression throughout.

Find out more

“Excellent service”

Made it easy for me and left me to concentrate on my work.

September 3, 2019

Prompt, clear questioning and advice from a lady called Jorja.

September 3, 2019

First class service

August 21, 2019

Christine was very helpful and efficient. The whole process has been very simple so far.

August 21, 2019

“Helpful and willing to answer any questions you may have”

Brilliant Service

August 16, 2019

“MSL is great, staff over the phone are very patient”

I strongly recommend MSL

August 14, 2019

“Tended to all my needs and answered questions, told me what’s happening”

I would recommend them to friends and family

August 10, 2019

Effortless from a customer point of view. Pleasant, helpful management of the claim.

August 9, 2019

Case Studies

MSL is proud to undertake work across a diverse client base in both legal expenses and claims handling services. Here are some examples of the work we do:

arrow_downAsset 1Asset 2carpressclosecrossemailinfographiclearner-drivermotorbike-helmetmsl-arrow msl-chevronmulti-carwhitepaperphoneAsset 1presssharesocial_facebooksocial_googleplussocial_instagramAsset 1social_linkedinsocial_pinterestlogo-twitter-glyph-32social_youtubeAsset 2Asset 1steering-wheeltaxitickvideowhitepaper